Certified BMC Remedy Skilled Professional, Certified Service Now System Administrator, Certified ITIL-V3 Foundation and Intermediate, Certified ITIL-V4 Foundation, IT Service Management consultant –Architecture, Design and Delivery Freelancer Trainer and Consultant for BMC Remedy ITSM, ServiceNow and ITIL.


• A Technocrat & result-driven Software Professional, with an experience of around 30 years in Software Development, architecture, Design Delivery and Project Management.

• At present working as a freelancer trainer and consultant for BMC Remedy ITSM products, ITIL v3 and V4 Foundation, Intermediate training, Process training and Consulting, and ServiceNow Administration training.

• 18+ years of experience in AR Server (Remedy) Applications – OOB and simple to complex customizations, web services, workflow Development and Integrations. End to End-to-end Solution Architecture and Design
• Delivery management of complex OSS Transformation programs and projects, in close association with Prg Manager
• Integration with FMS/PMS systems, Order Management and provisioning tools.
• Creation of OSS Tooling roadmap, aligned with the OSS Architecture blueprint, aligned with Technology (OSS) processes, driving and/or enabling future activity efficiency, flexibility and robustness
• Complete ownership of Remedy-On-Demand (SaS) operation, successful transition of SaS operation from HCL to BMC
• Broad experience in the full life cycle of the software development process including requirement analysis, design, development, implementation, testing and maintenance of projects – Waterfall Model and Scrum Agile model

• Exceptional analytical, troubleshooting organizational, communication, prioritization, problem-solving and leadership skills with the ability to create and sustain a high work tempo

• Proficient in delivering BMC product training, Best Practices workshops and Application Design Techniques workshops to BMC Customers and partners.