I am an experienced IT professional with over 11 years of industry expertise in Application Performance Monitoring (APM), Cloud Platforms (AWS & GCP), and Enterprise Application Support, primarily in the healthcare domain. I currently work at Accenture as an Application Support Lead, where I manage a global support team and ensure the high availability of business-critical applications.

My hands-on technical skills include Splunk, New Relic, Dynatrace, QlikView, Power BI, SQL, Java, and cloud-native tools on GCP and AWS. I specialize in root cause analysis, incident/problem management (ITIL), automation (PowerShell, Power Automate), and reporting/dashboarding. I'm also recognized as an Accenture Innovation Ambassador for leading multiple automation and digital transformation initiatives, including Android app development and voice-based interfaces.

As an educator, I aim to simplify complex technical topics and bring real-world use cases into the learning environment. Whether you're looking to learn cloud computing, performance monitoring, IT automation, or BI tools, I bring both depth and practical insights to help you grow.