I am an IT–ITeS professional with 13+ years of experience across leading global organizations including Capgemini, Accenture, Red Hat, and HCL. Currently working as a Team Lead at Capgemini, I manage and mentor a team of 6 engineers, ensuring consistent service delivery, operational stability, and adherence to organizational and client standards in enterprise environments.
My experience spans IT service delivery, stakeholder management, incident and problem management, process optimization, and cross-functional collaboration. I have worked in diverse delivery models and high-pressure client-facing roles, gaining strong exposure to enterprise systems, open-source environments, and large-scale IT operations while meeting strict SLAs and KPIs.
I bring a people-first leadership approach combined with strong technical and operational expertise, enabling me to drive team performance, resolve escalations, and support continuous improvement initiatives. I am known for clear communication, accountability, and the ability to bridge business requirements with technical execution in complex, multi-vendor environments.