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ITIL V3 Foundation

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Dapodi, Pune

Course ID: 3269

Dapodi, Pune

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About the Course

ITILĀ® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world,

Topics Covered

1.Introduction to IT Service Management (ITSM)
2. Service Strategy
3. Service Design
4.Service Design
5.Service Transition
6. Service Operation
7.Continual Service Improvement

Who should attend

Individuals involved in the delivery and support of IT services
Management responsible for strategizing the IT roadmap

Pre-requisites

NA

What you need to bring

Book and Pen

Key Takeaways

Understand the need for IT governance and the best practices documented in ITIL V3
Will be ready for ITIL V3 Foundation examination

Date and Time

Not decided yet.

About the Trainer

Lekshmi picture

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Lekshmi

BE and MBA

Have a 5 years of experience in IT field and have done ITIL V3 foundation certification

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