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ITIL 2011 Foundation Training & Certification

3 Reviews

Karve Road Deccan, Pune

Course ID: 16673

Karve Road Deccan, Pune

Students Interested 0 (Seats Left 0)

3 Reviews

About the Course

The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL® has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management. Today IT Job (Junior/Senior) expect you to to ITIL Certified.

Topics Covered

• Introduction to ITIL
• Key Concepts of IT and Roles
• IT Service Management Concepts (types of services, type of service providers, classification of services, RACI, Service Assets, Governance, Risk & Type of Delivery Models)
• Service Lifecycle
• Service Strategy (Service Portfolio Management, Demand Management, Finance Management, BRM)
• Service Design (Design Coordination, Service Level Management, Supplier Management, Service Catalogue Management, Availability, Capacity, Continuity, Security Management)
• Service Transition (Transition Planning and Support, Change, Release & Deployment, SACM & Knowledge Management)
• Service Operation (Incident Management, Problem Management, Access Mgmt, Event Mgmt & Request Fulfilment) + 4 Functions (Technical Service Management, Application Management, IT Operations Management & Service Desk)
• Continual Service Improvement
• Mock Examination
• ITIL Foundations Certification examination

Who should attend

• IT Professional (Systems, Network, Application, Voice) Technical Executives, Specialist & Managers
• IT & Business Supervisory staff
• Team leaders
• Service designers
• IT architects
• IT planners
• IT consultants
• IT audit managers
• IT security managers
• Business Leaders
• Business Managers



What you need to bring


Key Takeaways

* ITIL Foundation Certification
* ITIL Process Design Skills
* Developing ITSM Culture
* ITSM Deployment Approach

Date and Time

Not decided yet.

About the Trainer

5 Avg Rating

6 Reviews

5 Students

2 Courses

Mahesh Pande

AXELOS Accredited ITIL Expert Trainer, APMG Accredited COBIT Trainer, PECB - ISO 27001, ISO 20000 & BCP/DR Trainer & Consultant

A business oriented IT Service and Infrastructure Management professional having 17+ Years of experience in IT Consulting, Training, IT, ITES and Telecom Industry.
Trained more than 6500 Professionals from 14 countries like India, ME, SE Asia, Africa on ITIL (Foundation, Intermediate, Expert, COBIT ISO 27001, LA, LI, ISO 20000, ISO 22301 & Disaster Recovery Management Modules.

Mahesh has led many ITIL and ITSM Process &Tool integration, Core Infrastructure build assignments like Consolidation, Delivery Center build, Data Center Build. He has been actively consulting on developing Enterprise Service Management Strategy, Design, Transitioning Approach, Execution, Deployment and Establishment. He is very proficient in IT assessments, architecture, planning, design and implementation ITIL based Processes and Tools.

Student Feedback


Average Rating




Ravi Patil

Good Knowledge , Excellent handle on the subject . Gained a good knowledge of the subject and feels confident now . Took the ITIL foundation course and succeeded .


Kalpana Jadhav

I really appreciate the way ITIL Foundation training was delivered by Milind, it was a nice experience being engaged to IEVISION. I recommend this for every aspiring IT individual to face this training from IEVISION. Thanks a lot for your co-operation and efforts to understand basic terminologies of ITIL which would be helpful in my career chart


Kalpana Jadhav

I had appeared for ITIL foundation training form Mr. Mahesh Pandey, after getting the training I am feeling that why I had not availed this training since these many years of my 5 years of experience as a Software Developer in IT industry, the ITIL foundation course gave me the knowledge of importance of the service life cycle, how it could help the service provider and the customer to get the best value of the service. The ITIL is a tool to equip us with the best practices and improve ourself as a seasoned professional Love ITIL


Students Interested 0 (Seats Left 0)

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