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ITIL 2011 Foundation Training & Certification

2 Reviews

Karve Road Deccan, Pune

Course ID: 16673

Karve Road Deccan, Pune

Students Interested 0 (Seats Left 0)

₹ 15,000

2 Reviews

Date and Time

Not decided yet.

Mahesh Pande

AXELOS Accredited ITIL Expert Trainer, APMG Accredited COBIT Trainer, PECB - ISO 27001, ISO 20000 & BCP/DR Trainer & Consultant

About Mahesh Pande

A business oriented IT Service and Infrastructure Management professional having 17+ Years of experience in IT Consulting, Training, IT, ITES and Telecom Industry.
Trained more than 6500 Professionals from 14 countries like India, ME, SE Asia, Africa on ITIL (Foundation, Intermediate, Expert, COBIT ISO 27001, LA, LI, ISO 20000, ISO 22301 & Disaster Recovery Management Modules.

Mahesh has led many ITIL and ITSM Process &Tool integration, Core Infrastructure build assignments like Consolidation, Delivery Center build, Data Center Build. He has been actively consulting on developing Enterprise Service Management Strategy, Design, Transitioning Approach, Execution, Deployment and Establishment. He is very proficient in IT assessments, architecture, planning, design and implementation ITIL based Processes and Tools.
R

Ravi Patil

Attended ITIL 2011 Foundation Training & Certification

Good Knowledge , Excellent handle on the subject . Gained a good knowledge of the subject and feels confident now . Took the ITIL foundation course and succeeded .

K

Kalpana Jadhav

Attended ITIL 2011 Foundation Training & Certification

I really appreciate the way ITIL Foundation training was delivered by Milind, it was a nice experience being engaged to IEVISION. I recommend this for every aspiring IT individual to face this training from IEVISION. Thanks a lot for your co-operation and efforts to understand basic terminologies of ITIL which would be helpful in my career chart

About the Course

The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL® has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management. Today IT Job (Junior/Senior) expect you to to ITIL Certified.

Topics Covered

• Introduction to ITIL
• Key Concepts of IT and Roles
• IT Service Management Concepts (types of services, type of service providers, classification of services, RACI, Service Assets, Governance, Risk & Type of Delivery Models)
• Service Lifecycle
• Service Strategy (Service Portfolio Management, Demand Management, Finance Management, BRM)
• Service Design (Design Coordination, Service Level Management, Supplier Management, Service Catalogue Management, Availability, Capacity, Continuity, Security Management)
• Service Transition (Transition Planning and Support, Change, Release & Deployment, SACM & Knowledge Management)
• Service Operation (Incident Management, Problem Management, Access Mgmt, Event Mgmt & Request Fulfilment) + 4 Functions (Technical Service Management, Application Management, IT Operations Management & Service Desk)
• Continual Service Improvement
• Mock Examination
• ITIL Foundations Certification examination

Who should attend

• IT Professional (Systems, Network, Application, Voice) Technical Executives, Specialist & Managers
• IT & Business Supervisory staff
• Team leaders
• Service designers
• IT architects
• IT planners
• IT consultants
• IT audit managers
• IT security managers
• Business Leaders
• Business Managers

Pre-requisites

None

What you need to bring

NA"

Key Takeaways

* ITIL Foundation Certification
* ITIL Process Design Skills
* Developing ITSM Culture
* ITSM Deployment Approach

Reviews (2) See all Reviews

R

Ravi Patil

Attended ITIL 2011 Foundation Training & Certification

Good Knowledge , Excellent handle on the subject . Gained a good knowledge of the subject and feels confident...

K

Kalpana Jadhav

Attended ITIL 2011 Foundation Training & Certification

I really appreciate the way ITIL Foundation training was delivered by Milind, it was a nice experience...

Discussions

Students Interested 0 (Seats Left 0)

₹ 15,000

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