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Servicenow Online Training Tutorails

6 Reviews

Course type: Instructor led Course

Platform: Online through Goto Meeting or webex

Course ID: 38628

Course type: Instructor led Course

Platform: Online through Goto Meeting or webex

Students Interested 0 (Seats Left 0)

₹ 22,000

6 Reviews

About the Course

Day 1:

  • Overview of Service-now
  • History of the tool
  • Architecture of the tool
  • ITIL Basic
  • SAAS Basic
  • Key Applications:::
  1. Incident

Creating an incident, field level understanding, Resolving an incident, Reopening an incident, Moving incident to “awaiting problem” , closing an incident.

  1. Problem

Creating a problem, field level understanding, Relating incidents to problem, Solving a problem.

  1. Change

Creating a Change, Field level understanding, Closing a change.

  1. Service catalog

Concept of service catalog, creating a request, creating a requested item, understanding of description, price.



Day 2/3:

  • Type of users
  • User interface
  1. Banner frame,

Content and understanding of terms.

  1. Application navigator

Modules and Applications, searching.

  1. content frame

Welcome page, homepage, service catalog

  • Form header, fields, sections
  • List title bar, breadcrumbs, column heading, fields
  • Searching tools

List, Global text search, knowledge base, navigator filter

  • Self-Service
  • Knowledge management

Roles, concept

  • Reports



  • Design a service catalog
  • Understanding different fields concept
  • Creating variable.
  • Different types of variables.
  • Understanding of order, mandatory, default value
  • Create a reference field.




  • Understanding difference between client script and business rule
  • g_form concept
  • get and set values.
  • Making a field readonly, mandatory, visible
  • Concept of UI Policy
  • Designing UI policy and client script
  • Difference between UI policy and client script



  • Gliderecord understanding.
  • Table hierarchy
  • Sys id concept
  • Understanding business rule


Day 9:

  • Understanding display business rule
  • Debug business rule(addInfoMessage and logs)
  • Script includes
  • Async and sync difference


Day 10:

  • Notification
  • Events and queue
  • Email templates


Day 11:

  • Sent/outbox
  • Received/inbox
  • Inbound email actions
  • Dot walking concept



Day 12/Day 13:

  • Number maintenance
  • List of records
  • Update set(creating and migrating)
  • Understanding XML concepts
  • UI Macro


Day 14:

  • HTML concept
  • UI Page
  • Using UI page in a service Catalog.
  • Container concept in service catalog.


Day 15:

  • UI action
  • Table creation and extension
  • List view of records
  • OOB fields and “u_” concept


Day 16/Day 17:

  • Display field concept
  • SLA
  • Schedule and business day concept


Day 17/18:

  • Workflow






Day 19/Day 20:

  • Survey
  • Data source
  • Transform map
  • Coalesce concept


Day 21:

  • Localization concept
  • Enable plugins
  • Concept of web service


Day 22:

  • Web service
  • SOAP
  • Scripted web service


Day 23:

  • Data Policy
  • Difference between Data and UI policy
  • Debuggers


Day 24:

  • Delegate
  • Views
  • Relationships


Day 25:

  • Order guide
  • Record producer




Day 26/27:

  • Discovery and CMDB
  • JSON and Jelly
  • REST web service


Day 28:

  • Cloning
  • Resource management


Day 29/30:

  • Interview Preparation
  • Certification preparation


Date and Time

Not decided yet.

About the Trainer

Saloni picture

4.88 Avg Rating

8 Reviews

15 Students

1 Courses



6 Years of Experience

She have total 6 yrs of experience into servicenow admin and development . She have 3 yrs of online teaching experience.

Student Feedback


Average Rating




Praneeth reddy vatti

Good trainer helped me lot understanding each and every concept in detail really the best trainer for service now admin and development.



Training was very good. It was very well designed. Helped a lot in clarifying the doubts.Worth doing it.



Meeting rooms were started on time and recordings were shared promptly.


Kavya chowdary

I took servicenow online training in their academy. The training was very good. Trainer make us understand every concept clearly. Shrinivas sir helped us by providing online guides and tutorials. I am happy to take course with them.



He is simply awesome candidate, good supporting person. I would recommend to all.



I took servicenow training in SV Software Solutions. Saloni is a great trainer.If you really want to learn ServiceNow this is the best place to join. Saloni will never let you go with out doing assignments. She will pause the class until every one in the batch make sure they complete their assignments. She makes sure you are active in the class all the time even though it is online class. Srinivas is very cooperative and easily available on phone on whatsapp. He is very prompt in sharing the information. Overall I loved taking classes with saloni and srinivas.


Students Interested 0 (Seats Left 0)

₹ 22,000

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