Servicenow Online Training Tutorails

1 Reviews

Course type: Online Instructor led Course

Platform: Online through Goto Meeting or webex

Course ID: 38628

Course type: Online Instructor led Course

Platform: Online through Goto Meeting or webex

Students Interested 0 (Seats Left 0)

1 Reviews

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Saloni picture

About Saloni

She have total 6 yrs of experience into servicenow admin and development . She have 3 yrs of online teaching experience.
K

Kavya chowdary

Attended Servicenow Online Training Tutorails

I took servicenow online training in their academy. The training was very good. Trainer make us understand every concept clearly. Shrinivas sir helped us by providing online guides and tutorials. I am happy to take course with them.

About the Course

Day 1:



  • Overview of Service-now

  • History of the tool

  • Architecture of the tool

  • ITIL Basic

  • SAAS Basic

  • Key Applications:::



  1. Incident


Creating an incident, field level understanding, Resolving an incident, Reopening an incident, Moving incident to “awaiting problem” , closing an incident.



  1. Problem


Creating a problem, field level understanding, Relating incidents to problem, Solving a problem.



  1. Change


Creating a Change, Field level understanding, Closing a change.



  1. Service catalog


Concept of service catalog, creating a request, creating a requested item, understanding of description, price.


 


 


Day 2/3:



  • Type of users

  • User interface



  1. Banner frame,


Content and understanding of terms.



  1. Application navigator


Modules and Applications, searching.



  1. content frame


Welcome page, homepage, service catalog



  • Form header, fields, sections

  • List title bar, breadcrumbs, column heading, fields

  • Searching tools


List, Global text search, knowledge base, navigator filter



  • Self-Service

  • Knowledge management


Roles, concept



  • Reports


 


Day4/5:



  • Design a service catalog

  • Understanding different fields concept

  • Creating variable.

  • Different types of variables.

  • Understanding of order, mandatory, default value

  • Create a reference field.


 


 


Day6/7:



  • Understanding difference between client script and business rule

  • g_form concept

  • get and set values.

  • Making a field readonly, mandatory, visible

  • Concept of UI Policy

  • Designing UI policy and client script

  • Difference between UI policy and client script


 


Day8:



  • Gliderecord understanding.

  • Table hierarchy

  • Sys id concept

  • Understanding business rule


 


Day 9:



  • Understanding display business rule

  • Debug business rule(addInfoMessage and logs)

  • Script includes

  • Async and sync difference


 


Day 10:



  • Notification

  • Events and queue

  • Email templates


 


Day 11:



  • Sent/outbox

  • Received/inbox

  • Inbound email actions

  • Dot walking concept


 


 


Day 12/Day 13:



  • Number maintenance

  • List of records

  • Update set(creating and migrating)

  • Understanding XML concepts

  • UI Macro


 


Day 14:



  • HTML concept

  • UI Page

  • Using UI page in a service Catalog.

  • Container concept in service catalog.


 


Day 15:



  • UI action

  • Table creation and extension

  • List view of records

  • OOB fields and “u_” concept


 


Day 16/Day 17:



  • Display field concept

  • SLA

  • Schedule and business day concept


 


Day 17/18:



  • Workflow


 


 


 


 


 


Day 19/Day 20:



  • Survey

  • Data source

  • Transform map

  • Coalesce concept


 


Day 21:



  • Localization concept

  • Enable plugins

  • Concept of web service


 


Day 22:



  • Web service

  • SOAP

  • Scripted web service


 


Day 23:



  • Data Policy

  • Difference between Data and UI policy

  • Debuggers


 


Day 24:



  • Delegate

  • Views

  • Relationships


 


Day 25:



  • Order guide

  • Record producer


 


 


 


Day 26/27:



  • Discovery and CMDB

  • JSON and Jelly

  • REST web service


 


Day 28:



  • Cloning

  • Resource management


 


Day 29/30:



  • Interview Preparation

  • Certification preparation


 

Reviews (1) See all Reviews

K

Kavya chowdary

Attended Servicenow Online Training Tutorails

I took servicenow online training in their academy. The training was very good. Trainer make us understand...

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Students Interested 0 (Seats Left 0)

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