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SAP CRM Training

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Course type: Online Instructor led Course

Platform: gotomeeting

Course ID: 25992

Course type: Online Instructor led Course

Platform: gotomeeting

Students Interested 0 (Seats Left 0)

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About the Course

Hands on real time experience training

Topics Covered

Course Name : SAP CRM
Course Duration : 50 Hours
Server Access : 3 Months

SAP CRM online training and class room training

Solution Overview (Introduction):
Overview of SAP ERP and SAP CRM
Introduction to SAP CRM
Overview of CRM 2007 Architecture
Channel of CRM
CRM Application
Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
Architecture of WEB UI
UI Concept & UI Component Concept
Navigation Bar & Business Roles
UI Configuration
Additional Features in Web UI
( CR100)– Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
CRM Business Partner (BP)
Creation of BP on Category
Basic setting on Field grouping & No ranges
BP Relationships
BP Roles
Mapping BP Classification & Account Group from R3 to CRM

Organizational Management
Fundamentals of SAP CRM Org Structure
Organizational Data determination
Mapping Org Model & Enterprise Structure from R3 to CRM
Territory Management
Hierarchy Levels, Hierarchy ID
Assign employee to Hierarchy
Product Master
CRM Product Types
Creation of Hierarchies & Categories
Creation of Attributes & Set Types
Mapping Product Master & Material Master from R3 to CRM
Transaction Processing
Transaction Processing for Enquiry, Quotation & Order
Customization of Transaction Types
Assignment of Item Category Determination
Mapping Transaction Types & Sales doc Processing from R3 to CRM
Activity Management
Business Activity / Task
Activity Monitor
Partner Processing
Partner determination Procedure
Action Profile
Pricing Fundamental (SAP CRM)
Configuration setting for Pricing Procedure
Pricing fundamentals (ECC 6.0)
Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing
CRM Billing Fundamental (ECC 6.0)
The Sales cycle
Opportunity Management
Copying control
Process in Quotation and Order Management
Quotation Management
Order Management
Special Functions in Quotation and Order Management
Visit Planning
Contract Management
Status Management
Transactions processing
Partner processing
Mapping Sales Transaction between SAP ERP à SAP CRM
Overview on SAP CRM Sales
Marketing planning & Campaign management
Marketing Calendar
Marketing Analytics
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
Product Proposal
Lead Management
Overview of CRM Service
Installed Base Management and Individual Objects
Service Agreements and Service Contracts
Service Plans
Service Order Management
Product Service Letters
Complaints and Returns Management
Warranty Claim Services
Case Management
Mapping Transaction from R3 à CRM
CRM Middleware Overview
Concepts of Middleware
Administration Console
Adapter Objects
Initial Load, Delta Load
BDocs and types of BDocs
BDoc Modeler
Data exchange between R/3 backend
Monitoring and Error handling
WORKSHOP (Project Orientation Training)
Overview of Solution Manager
ASAP Methodology
Project Orientation – Business Blue Print
Resume Preparation

Who should attend

Marketing, Sales persons



What you need to bring

System with internet

Key Takeaways

Hands on training

Date and Time

Not decided yet.

Gallery (2)


SAP CRM Training

About the Trainer

5 Avg Rating

3 Reviews

4 Students

20 Courses


Sr consultant

Well experienced trainer


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Students Interested 0 (Seats Left 0)

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