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Online Instructor led Course

Platform: gotomeeting.com

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About the Course

Our trainer is a certified Salesforce Developer and Administrator and works as Technical Architect at Wipro. He carries a huge 10+ years of IT experience and damn expert at Salesforce. Having handled good no. of batches in the past, the participants are more likely to get convinced in going forward with the training. Such quality training he imparts to the candidates. Making the candidates gain hands on experience is what the trainer does.Assistance in certification shall also be provided.

Topics Covered

1. Salesforce.com Overview, Sales and Service Architecture
• Data & Navigation
• Standard Apps, Objects, & Tabs
• About the Sales force Architecture(SaaS, PaaS and IaaS)
• Managing Personal Information and Company Profile.
• About the Sales Cloud.
• About the Service Cloud.

2. User Setup & Login Process
• Salesforce.com Editions
• Introduction to Sandboxes
• Overview of User Records
• User Localization Settings
• User Authentication
• Single Sign On (SAML) & OAuthorization

3. Security Model
• Profiles
• Permission Sets
• Roles
• Groups
• Manual Record Sharing & Auditing
• Delegated Administration
• Set Organization-wide defaults
• Object-level Security
• Field-level Security
• Record-level Security
• Define Sharing rules
• Types of sharing rules

4. Force.com Platform

5. Application Design
• Objects and Components
• MVC Architecture
• Field History Tracking
• Lookup or Master-Detail Relationship
• Picklist vs Object
• Many to Many Relationships
• Lookup Filters
• Formulas
• Record Types

6. Sales Cloud
• Lead Assignment Rules
• Web-to-Lead
• Lead Auto-Response Rules
• Lead Conversion
• Sales Processes and Opportunity Stages
• Forecasting and Quotas
• Assigning and Selecting Price Books
• Campaigns
• Campaign Hierarchy
• Campaign Influence
• Campaign ROI
• Account & Opportunity Teams
• Contact Roles
• Opportunity Competitors

7. Service Cloud
• Case Page Layouts & Status
• Service Console
• Web-to-Case
• Case Escalation Rules
• Case Contact Roles & Case Teams

8. Data Modal
• Relation ships
• Data types
• Record Types
• Audit fields
• DML Operations.

9. ¬¬¬¬ User Interface
• User Interface settings
• Page layouts
• Buttons & Links
• Applications & Tabs
• List Views
• Search Layouts
• Global Search & Sidebar Search
• Fields
• Field Usage & Field Types
• Visual force
• Force.com sites

10. Business logic
• Validation Rules
• Formulas
• Apex
• Triggers
• Controllers
• Workflow & Approval Process
• Email services

11. Reports & Dash Boards
• Reports & dashboards
• Advanced filters
• Conditional highlighting
• Custom summary formulas

12. Solutions Overview
• Communities & Portals Overview
• Chatter

13. Data Management and Tools
• Importing & Manipulating Data
• Data Migration Tools(Data loader, Excel connector, Ant, Import Wizards)

14. Deployment
• Test Coverage
• Changesets
• Eclipse
• Deployment using package
• Managed / Unmanaged packages

15. Integration using Salesforce
• Real time / Batch mode
• API, REST API, Web services and Invoking callouts
• Integration options
• 3rd party middlewares
• Salesforce to Salesforce

16. Salesforce programming best practices
• Multi-tenant platform
• Governor Limits, Bulkification
• Other Apex best practices
• Debug monitoring

17. Content
• Content Permissions

18. AppExchange

19. Version Control

20. Salesforce Mobile
• Mobile Classic / Touch
• Mobile Lite
• Salesforce 1
• Mobile configurations

Who should attend

Individuals wishing to become Salesforce Developers/Administrators.


Desirable to have knowledge in C/Java.
Highly appreciated if the candidate is familiar with OOPS.

What you need to bring

Good configured computer/ Laptop with internet connectivity.

Key Takeaways

Basic Knowledge on CRM & Cloud Computing.
Salesforce.com Configuration.
Force.com Development Platform.
Custom Development using Apex Classes/Triggers & Visualforce.
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About the Trainer



JP works as a technical architect for a reputed MNC and is a certified professional.
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Course Id: 27196