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Professional Call Center And BPO Career Success Training

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Course type: Online Instructor led Course

Platform: Skype, Google Plus, Google Hangout

Course ID: 19845

Course type: Online Instructor led Course

Platform: Skype, Google Plus, Google Hangout

Students Interested 0 (Seats Left 0)

No Reviews Yet

About the Course

Professional Call Center And  BPO Career Success Training


 


 


About The Course:


 


Do you seek to learn and master the skills to attain excellence in Call Center and BPO sector ?  


 


If yes, then grab this opportunity to avail the best trainings of experts to nurture your talent and gain expertise to handle calls efficiently, impressing the clients in a confident way.


 


The course focuses on all-round personal and personality development required for excellence in call center or BPO or ITES field.


 


The course includes various aspects like accent neutralization and language training which enhance speech mechanisms, sounds, and articulation.


 


Care is taken in teaching and training the realms of communication skills and handling effectively customers in service centers.


 


We teach the ways to handle impressive telephone conversations and send responsive and strengthened mails.


 


Trainers thereby, deal with the details of these aspects for the benefit of the students.


 


(Class will be for 2 hours for 3 to 4 days per week, per month for 3 month.


 


It is a monthly class for 3 month cycle with various modules depending on the candidates requirements & level).


 


 


Topics Covered


The course will encompass the following important topics:


 


Accent Neutralization Training


English Language Training


Communication Skills Training


Customer Service Training


Telephone Etiquette


Email Etiquette Training


Writing Skills Training


Business Etiquette Training


Cultural Awareness and Cultural Sensitivity Training


 


 


Who should attend:


The course can be attended by all career aspirants desiring to be successful in the call center or BPO or ITES sector. The course can also be availed by interested professionals who are already pursuing their career and wish to grow in their jobs.


 


 


Pre-requisites:


The candidates attending the course must have the willingness to learn the techniques and excel in the call center / BPO / ITES sector.


 


 


What you need to bring:


Willingness to learn the techniques and excel in the call center / BPO / ITES sector.


 


 


Key Takeaways:


The candidates attending the course will attain comprehensive training about the techniques to handle calls and the skills to excel thus, rendering a confident self esteem. Students attending the course will Learn proper accent neutralization Be more confidence about language Enhance speech mechanisms, sounds, and articulation Develop skills in handling effectively customers in service centers Attain more knowledge on how to handle impressive telephone conversations and send responsive and strengthened mails

Date and Time

Not decided yet.

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About the Trainer

ABHISHEK S picture

Avg Rating

0 Reviews

5 Students

13 Courses

ABHISHEK S

SPECIALIST SOFT-SKILL, BEHAVIOUR, SALES TRAINER AND COACH

5 Years of Experience

Delivered successfully various practical sessions to various types of students, call center employees, individuals, professionals, managers, sales & customer service team of a reputed Mnc and others as well.

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