Mastering ITIL Operations: Incidents, Problems, Changes & Reporting

Backed by 17 years of real-world IT experience and working for MNC's, I specialize in simplifying ITIL concepts and making them practical and actionable for professionals and learners alike. In my training, I cover the core aspects of ITIL, including the management of Incidents, Problems, and Changes, as well as understanding and utilizing KPIs and reporting for effective service management. My approach focuses on bridging the gap between theory and practice, ensuring that learners not only understand ITIL frameworks but also gain hands-on skills that can be immediately applied in their work environments. Whether you are new to IT service management or looking to strengthen your operational knowledge, my sessions are designed to provide clarity, confidence, and competence. By the end of this course, you will be equipped to handle IT service processes efficiently, make informed decisions based on KPIs, and contribute to the success of your organization’s IT operations by appliying my expertise.