This is going to be a fun and interesting class to help you improve your language skills.

Topics Covered

1. Listening Skills You will be taught to effectively listen to other people speak and understand the language better. This also will help you learn how to speak English. 2. Telephone Skills Phone manners are an essential in any given avenue. Most people lack the skill and manners to speak properly on the phone. You will be given classes for these :- ? Basics of Telephone communication ? How to handle calls- telephone manners ? Leaving a message ? Making requests ? Greeting and Leave Taking over phone (etiquette) ? Asking for and giving information ? Giving Instructions ? Listening for Tone/Mood and Attitude at the other end ? Handling different situations, especially trouble shooting ? Teleconference handling 3. Manners How to speak politely and correctly. 4. Soft skills Interpersonal skills, empathy, friendly talk etc 5. How to speak properly without grammatical errors and also pronounce the words correctly. 6. Vocabulary enhancement 7. How to speak in front of a group. 8. How to write short emails, notes and letters professionally. Along with these, there will be grammar, vocabulary,pronunciation and many activities and assignments which will be given as homework or class work.

Who should attend

Anyone who can read and write english and wants to improve their language.

Pre-requisites

You will have assignments and homework.

What you need to bring

Stationary items like notebook pen or pencil"

Key Takeaways

Increase in confidence levels. Ability to speak to groups whether large or small. You will be able to express yourself much better in english.