This is a classroom training program that: • Is designed for IT professionals responsible for implementing IT Service Management improvements using ITIL® and want to obtain the ITIL® Version 3 Foundation Certification. • Enables attendees to understand how an integrated IT Service Management framework, based on ITIL best practices can be adopted within their own organization. • Outlines the processes required to deliver, measure, and improve IT services. • Provide a comprehensive look at the concepts and terminology necessary for a Foundation level understanding of ITIL V3. • Helps prepare students to incorporate ITIL concepts into their work environment. (Plz note exam fees is extra)

Topics Covered

• Overview of ITSM in context of an organization • Overview - ITSM, ITIL® & ISO20000 • ITSM Roadmap for organizations • Overview of ITIL® modules • Review of Sample questions • Preparation for the exam

Who should attend

The intended audience for this course is anyone involved in implementing, administering, or managing technology assets or a Service Delivery. Examples of professionals attending this course are - • IT Management • IT Support Staff • IT Consultants • Business Managers • Business Process Owners • IT Developers • Service Providers • System Integrators

Pre-requisites

This course has no prerequisites. However students should have working experience with technology or technology management in an organization.

What you need to bring

* A photo-id * A passport size colored photograph"

Key Takeaways

* ITIL v3 Foundation certification & badge - ( for those passing the exam) * Network with corporate * A beautiful & colorful spiral notebook