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Achieving Sales on the Telephone

Online Instructor led Course

Platform: Team Viewer, Skype

2,500

No Reviews Yet
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About the Course


These training materials will help develop the sales skills of any telephone based team
and ensure you deliver a successful telephone sales training course.

Topics Covered

The telephone has become a critical tool in obtaining sales in today's competitive market, and yet it is often an area we pay little attention to and consequently it becomes a negative aspect of our business rather than the highly positive one it can be.
These telephone sales training materials set out to enable your participants to sell effectively over the phone. The tools that are covered will help gene
rate sales and whether they take inbound or
receive outbound calls they will find that if they
apply the techniques in this session, their success
rate will increase immensely.

Who should attend

Anyone that deals with telephone sales in either an inbound or outbound call
environment.

Pre-requisites

You should be well aware of what kind of sales you are looking at..

What you need to bring

You should have an Internet connection with Skype facility.

Key Takeaways

At this end of this course your participants will be able to:

State the advantages and disadvantages of selling on the telephone

Structure their calls effectively

Explain the reasons behind customers buying decisions

Define their customers level of interest

Follow an effective method of developing sales

Demonstrate well-developed questioning techniques

Present the Features and Benefits to customers

Differentiate between logical and emotional purchasing

Overcome objections

Close a sale
Content
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About the Trainer

Shikha

Certified Executive Career Coach I Certified Educator & Trainer I NLP Practitioner I Employing Engagement Specialist


A Certified DISC Administrator, Leading soft skills & behavioral trainer in India. Trained varied age groups from diverse industries, trained levels from middle management to front end executives. Follow a scientific approach by assessing requirements and customizing the training as per training need analysis and execute the training and follow up with the client and review if required. Specialize in sales training, customer service, negotiation skills and various other facets of soft skills & behavioral training.Been a guest lecturer to one of the leading educational institutions in India.

Supported by 13 years of experience in sales,marketing, soft skills and behavioral training.Having diverse industry experience.Excellent feedback for every training ranging from 4. 75 to 5 on a scale of 5. .

Specialties:Soft Skills & behavioral training. Sales trainer, customer service , Negotiation skills,personal effectiveness, communication skills,problem solving & decision making,time management,Tele - marketing,Retail Management,Advertising, Brand Management,Marketing,etc
Business Develop, Marketing & Branding, Brand Management
Pricing & Negotiation,Product promotion.
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Students Interested 0

Course Id: 15746