Communication Skills

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Sector 38, Noida

Course ID: 36226

Sector 38, Noida

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Sushma Karn picture
Sushma Karn

POSTGRADUATE

About Sushma Karn

(Aug 2013 – Dec 2015) Freelance Trainer in English and Soft Skills
Any Organization
• Trained 20 individuals in various levels of English language and offered customized courses for beginners.
• Offered some level of soft skills to the students as per requirement.
• Trained at-least 50 students in personality development like stress management, time management, Leadership skills, interpersonal skills and personal skills.
(Jan 2008 – July 2013) Corporate Trainer
Cyber Group India Pvt. Ltd.
• Trained IT employees with intermediate level English in batches of 5 people.
• Approximately have trained more than 50 employees of the organization.
• Trained people in soft skills as per company's requirements and in V&A.
• Trained employees in Leadership skills, Communication skills, Body language and Personality development.
(APRIL 2006 – JUNE 2007) Assistant Trainer
HCL Technologies Ltd. (BPO)
• Conducted induction training modules as defined by the training head.
• Conducted training on English language and soft skills to new joiners.
• Created Presentations for the sessions and updated the existing ones on day to day basis.
• Conducted evaluations of the employees before they went live on floor.
• Conducted retraining of the existing employees on soft skills.
(JANUARY 2004 – October 2005) Corporate Trainer
APSOM INFOTEX LIMITED
• Trained service engineers on behavioral skills and communication skills.
• Trained on leadership skills, decision making and confidence building.
• Focused on interpersonal management and stress management.
• Created Presentations on sessions.
• Developed content for the training delivery.
• Maintained Database of trainees.
• Monitored and evaluated the training programs for quality and effectiveness.
• Focused on client handling by the trainee service engineers on day to day basis.
(AUGUST 2001 – JANUARY 2004) Assistant Soft Skills Trainer
BHARAT POWER CORPORATION LIMITED
• Trained existing employees on communication skills (non-verbal and verbal).
• Trained in Personality development and Interpersonal skills.
• Trained in behavioral skills, Telephone Etiquettes and personal skills.
• Trained on Leadership skills and business English.
• Created content for training delivery.
• Created presentations regarding sessions on soft skills and updated the existing ones.

(Jan 1998 – August 2001) Soft Skills Trainer Trainee
GENTECH GROUP OF COMPANIES, NEW DELHI
• Trained new hired service engineers on behavioral skills.
• Trained on communication skills and Telephone Etiquette.
• Gave demonstration on documentation of their duties on day to day basis.
• Created training presentations and updated existing ones on time to time basis,
• Conducted evaluations on the basis of communication skills and customer handling.
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About the Course


  • Written and Oral communication in regards to business English

  • Vocabulary/Lexis related to business

  • Email/Report/Letter writing

  • Business Etiquettes

  • Meeting and Negotiation skills

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