Anubhav Pare

Dedicated professional with over 15 years of experience in Customer Service Call Center operations, specializing in enhancing Customer Experience and optimizing operational costs. A strategic leader with a keen focus on technology and transformation, I excel in project and product management, ensuring the seamless integration of innovative solutions.

**Career Highlights:**
- Managed outbound sales and non-voice operations for a leading telecom operator.
- Oversaw inbound and chat operations for a prominent food delivery partner.
- Led B2C sales and service accounts for a Google-funded partner.
- Pioneered product management for a work-from-home solution tailored for enterprises and contact centers.
- Orchestrated smooth business transitions and client onboarding processes.
- Spearheaded the 'Work from Home' project, facilitating the immediate migration of operations for 3000+ users, ensuring zero impact on productivity and maintaining robust security protocols.

As a creative thinker, problem solver, and decision maker, I consistently strike a balance between meeting the needs of internal and external customers while adhering to organizational processes and policies.

**Transformation Leader:**
- Identified opportunities for US clients and implemented automation for redundant tasks, ensuring a positive ROI.
- Led Business Transformation for Automation projects using Generative AI, Speech Analytics, RPA, IVR, ChatBOT, OCC, and other advanced technologies.
- Designed, developed, and deployed Automations to clients, driving operational efficiency.

A seasoned Transformation Leader adept at identifying and leveraging opportunities for business transformation, particularly focused on US clients. Let's connect to explore how my expertise can drive transformative success for your business."