Zahabiya kagalwala

Training management professional with 10 plus years of progressive work experience across Telecom, Insurance, and Banking Sector. Possess career record in delivering service at the highest quality standard, ensuring customer satisfaction, improving organization work functioning, managing team and performing effectively under work pressure. Have multitask abilities, excellent communication, interpersonal problem solving, and administration skills; results-driven work approach, enthusiasm and strong professionalism.

Specialties:
• Conduct effective induction and orientation sessions and deploy a wide variety of training methods
• Create brochures, training materials, visual aids and presentations.
• Create testing and evaluation processes and also Evaluating needs of company and plan training programs accordingly.
• Facilitate the new hire orientation experience and partner with the on-boarding team to recommend and implement improvements
• Facilitate Soft Skills training for Inbound Call Centre, Telemarketing, Collections and Retention department
Areas of Expertise:
1. Telephone Etiquettes
2. Effective Customer handling Skills
3. Effective Communication Skills
4. Stress management
5. Positive body language
6. Customer Experience
7. Customer loyalty