Signup as a Tutor

As a tutor you can connect with more than a million students and grow your network.

Customer Service Excellence

No Reviews Yet

Malad West, Mumbai

Course ID: 23873

Malad West, Mumbai

Students Interested 0 (Seats Left 0)

₹ 4,000

No Reviews Yet

Date and Time

Not decided yet.

Ashish

MBA

7 Years of Experience

About Ashish

see my profile http://www.thinkvidya.com/mumbai/ashish-patel/1650998
No reviews currently Be the First to Review

About the Course

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Topics Covered

? What is customer service? Who are your customers?
? Meeting expectations
? Setting goals
? Communication skills and telephone techniques
? Dealing with difficult customers and people
? Dealing with challenges assertively
? Dealing with stress
? The first critical element: A customer service focus
? The second critical element: Defined in your organization
? The third critical element: Given life by employees
? The fourth critical element: Be a problem solver
? The fifth critical element: Measure it
? The sixth critical element: Reinforce it

Who should attend

Customer Service executives, Client Service personnel, Team members working in retail front, Call-centre employees, Sales personnel, Sales Manager, Customer Service-Managers, Supervisors and Team leaders, Working from home women, Marketing employees, Retail executives etc

Pre-requisites

No Pre-requisites

What you need to bring

Nothing

Key Takeaways

? Demonstrate a customer service approach
? Understand how people response to your behaviour, identify some coping strategies, and discuss the difficult person they find most trying
? Key problem solving techniques to turn unhappy customers around and display skill and confidence for solving customer problems
? Understand and use telephone techniques and key communication skills including empathy, body language, asking questions, and listening.
? Understand the way to deal with difficult customers, conflicts with customers and stress using key techniques.
? Identify the critical areas that customers have expectations for
? Provide customer service by making selections

Reviews

No reviews currently Be the First to Review

Discussions

Students Interested 0 (Seats Left 0)

₹ 4,000

Post your requirement and let us connect you with best possible matches for Communication Skills Training Post your requirement now
₹ 4,000 Enquire

Enquire

Submit your enquiry for Customer Service Excellence

Please enter valid question or comment

Please enter your name.

Please enter valid Phone Number

Please enter the Pin Code.

By submitting, you agree to our Terms of use and Privacy Policy

Connect With Reinforce Insights Training And Advancement

You have reached a limit!

We only allow 20 Tutor contacts under a category. Please send us an email at support@urbanpro.com for contacting more Tutors.

You Already have an UrbanPro Account

Please Login to continue

Please Enter valid Email or Phone Number

Please Enter your Password

Please Enter valid Password or OTP

Forgot Password? Resend OTP OTP Sent

Sorry, we were not able to find a user with that username and password.

We have sent you an OTP to your register email address and registered number. Please enter OTP as Password to continue

Further Information Received

Thank you for providing more information about your requirement. You will hear back soon from the trainer