Malad West, Mumbai
Customer Service executives, Client Service personnel, Team members working in retail front, Call-centre employees, Sales personnel, Sales Manager, Customer Service-Managers, Supervisors and Team leaders, Working from home women, Marketing employees, Retail executives etc
? Demonstrate a customer service approach
? Understand how people response to your behaviour, identify some coping strategies, and discuss the difficult person they find most trying
? Key problem solving techniques to turn unhappy customers around and display skill and confidence for solving customer problems
? Understand and use telephone techniques and key communication skills including empathy, body language, asking questions, and listening.
? Understand the way to deal with difficult customers, conflicts with customers and stress using key techniques.
? Identify the critical areas that customers have expectations for
? Provide customer service by making selections