Signup as a Tutor

As a tutor you can connect with more than a million students and grow your network.

Customer Service Excellence

3 Reviews

Malad West, Mumbai

Course ID: 23873

Malad West, Mumbai

Students Interested 0 (Seats Left 0)

3 Reviews

About the Course

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Topics Covered

? What is customer service? Who are your customers?
? Meeting expectations
? Setting goals
? Communication skills and telephone techniques
? Dealing with difficult customers and people
? Dealing with challenges assertively
? Dealing with stress
? The first critical element: A customer service focus
? The second critical element: Defined in your organization
? The third critical element: Given life by employees
? The fourth critical element: Be a problem solver
? The fifth critical element: Measure it
? The sixth critical element: Reinforce it

Who should attend

Customer Service executives, Client Service personnel, Team members working in retail front, Call-centre employees, Sales personnel, Sales Manager, Customer Service-Managers, Supervisors and Team leaders, Working from home women, Marketing employees, Retail executives etc


No Pre-requisites

What you need to bring


Key Takeaways

? Demonstrate a customer service approach
? Understand how people response to your behaviour, identify some coping strategies, and discuss the difficult person they find most trying
? Key problem solving techniques to turn unhappy customers around and display skill and confidence for solving customer problems
? Understand and use telephone techniques and key communication skills including empathy, body language, asking questions, and listening.
? Understand the way to deal with difficult customers, conflicts with customers and stress using key techniques.
? Identify the critical areas that customers have expectations for
? Provide customer service by making selections

Date and Time

Not decided yet.

About the Trainer

4.93 Avg Rating

41 Reviews

44 Students

5 Courses



7 Years of Experience

see my profile

Student Feedback


Average Rating




Iqraar Sayed

Its the best ielts coaching classes in Mumbai. The trainer Ashish sir has the best training techniques with very useful study materials.



Has precise knowledge of requisites for the examination and provides good amount of mock tests with good material.



A complete qualitative teaching under the guidance of surely one of the best professional. Appreciating your efforts to the fullest.


Students Interested 0 (Seats Left 0)

Post your requirement and let us connect you with best possible matches for Communication Skills Training Post your requirement now


Submit your enquiry for Customer Service Excellence

Please enter valid question or comment

Please enter your name.

Please enter valid Phone Number

Please enter the Pin Code.

Please check the fields again.

By submitting, you agree to our Terms of use and Privacy Policy

Connect With Reinforce Insights Training And Advancement

You have reached a limit!

We only allow 20 Tutor contacts under a category. Please send us an email at for contacting more Tutors.

You Already have an UrbanPro Account

Please Login to continue

Please Enter valid Email or Phone Number

Please Enter your Password

Please enter the OTP sent to your registered mobile number.

Please Enter valid Password or OTP

Forgot Password? Resend OTP OTP Sent

Sorry, we were not able to find a user with that username and password.

We have sent you an OTP to your register email address and registered number. Please enter OTP as Password to continue

Further Information Received

Thank you for providing more information about your requirement. You will hear back soon from the trainer is India's largest network of most trusted tutors and institutes. Over 25 lakh students rely on, to fulfill their learning requirements across 1,000+ categories. Using, parents, and students can compare multiple Tutors and Institutes and choose the one that best suits their requirements. More than 6.5 lakh verified Tutors and Institutes are helping millions of students every day and growing their tutoring business on Whether you are looking for a tutor to learn mathematics, a German language trainer to brush up your German language skills or an institute to upgrade your IT skills, we have got the best selection of Tutors and Training Institutes for you. Read more