Carmen

Soft Skills Trainer | Voice Coach | Learning Experience Designer

I’m Carmen D'Silva—a seasoned soft skills trainer with 20+ years of experience helping individuals and teams communicate with clarity, confidence, and cultural awareness. I specialize in designing and delivering training programs that elevate interpersonal effectiveness, customer service, and professional presence.

My background includes leadership roles at Brightchamps, Firstsource, and ICICIOnesource, where I’ve trained hundreds of learners in voice and accent, behavioral skills, and product communication. I use proven instructional design methods (ADDIE, experiential learning, role plays) to create engaging, outcome-driven sessions tailored to diverse audiences—from young professionals to seasoned executives.

What I offer:
- ✨ Customized soft skills workshops (communication, empathy, teamwork, conflict resolution)
- 🎙️ Voice and accent coaching for global readiness
- 📚 Curriculum design for e-learning and classroom delivery
- 🎥 Video-based training scripts and presenter-led modules
- 🧠 One-on-one coaching for interviews, presentations, and career growth

I’m also a voice-over artist with credits for Bajaj Finance and Hathway, adding a unique edge to my training in vocal clarity and tone modulation.

Clients appreciate my structured yet warm approach, my ability to simplify complex concepts, and my commitment to ethical, learner-centered development. Whether you need a corporate workshop, a training video, or a curriculum revamp—I bring creativity, professionalism, and heart to every project.

Let’s build confident communicators together.