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IdentityI have 4.5 years of experience in handling customers and managing incidents, which has allowed me to build a strong understanding of IT service management.
With this experience, I’m now looking to transfer my knowledge by teaching ITIL courses online. I believe my practical background in incident management gives me valuable insights to help others understand how to apply ITIL best practices in real-world scenarios. My goal is to share my expertise on managing incidents, aligning IT services with business goals, and improving service quality, all while ensuring that students get a clear, practical understanding of how ITIL can be used to improve overall service delivery.
Wagle Indl Est W Thane, Mumbai 
Certified
