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ITIL v3 Foundation certification

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Poddar Nagar, Kolkata

Course ID: 13608

Poddar Nagar, Kolkata

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₹ 14,000

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Devshankar

Postgraduate

About Devshankar

In quest of career enrichment opportunities in IT Industry/Network Management/Microsoft Server Technologies/Cisco Technologies/Wireless and Telecom Technologies/Network Management / Techno Commercial Assignments / Wireless Communication / Technical Support / Infrastructure Management Services/ Network Security and Firewall Technologies/ Information Security/ ITIL Expert v3 2011 Certified / Soft Skills / Live Skills and People Management Skills in different industry Verticals with an organization of high repute in conjunction with company’s goals, values and objectives.
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About the Course

Our two-day ITIL® Version 3 Foundation course leads you to the certification. Exams are offered on the 2nd day.
This is a classroom training program that:
• Is designed for IT professionals responsible for implementing IT Service Management improvements using ITIL® and want to obtain the ITIL® Version 3 Foundation Certification.
• Enables attendees to understand how an integrated IT Service Management framework, based on ITIL best practices can be adopted within their own organization.
• Outlines the processes required to deliver, measure, and improve IT services.
• Provide a comprehensive look at the concepts and terminology necessary for a Foundation level understanding of ITIL V3.
• Helps prepare students to incorporate ITIL concepts into their work environment.

Topics Covered

• Overview of ITSM in context of an organization
• Overview - ITSM, ITIL® and ISO20000
• ITSM Roadmap for organizations
• Overview of ITIL® modules
• Review of Sample questions
• Preparation for the exam

Who should attend

The intended audience for this course is anyone involved in implementing, administering, or managing technology assets or a Service Delivery. Examples of professionals attending this course are
• IT Management
• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators

Pre-requisites

This course has no prerequisites. However students should have working experience with technology or technology management in an organization.

What you need to bring

* Photo-id
* One copy recent passport size photograph

Key Takeaways

Understand concepts in Service Management
• The importance of Service Management
• Definition of Service & Service Management
• The need for a service culture
• Service Management as a practice

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