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ITIL Foundation - 2 Credits to ITSM Diploma, 18 CPE points

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Course ID: 6872


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About the Course

This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.

• Identify the key principles and concepts of IT Service Management.
• Identify the benefits of implementing ITIL in an organization.
• Identify the Service Management processes and how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
• Identify the activities and roles involved with the Service Lifecycle.
• Identify the relationship of each component of the Service Lifecycle and how they map to other components.
• Identify the factors that affect the effectiveness of the Service Lifecycle.

Topics Covered

• Service Management as a Practice
• Service Lifecycle
• Service Strategy
• Service Design
• Service Design (completion)
• Service Transition
• Service Operation
• Continual Service Improvement
• Technology & Architecture
• Exam Preparation & Sample Exam

Who should attend

• IT Management
• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrator


Minimum 1 Year experience in IT Administration

What you need to bring

Book, Notebook, Pencil, Notes, Handout all will be provided by me.

Key Takeaways

ITIL Foundation after passing exam

Date and Time

Not decided yet.

About the Trainer

Dr. Amarnath Gupta picture

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Dr. Amarnath Gupta


Author of the My Life My Way, Network Security Management with High-level Security Policies, Windows Administration – a Layman Guide and the Process Management – Dilbert’s play, and founder of the Integrated Management Consultants — voiced the aspirations of Open Sourced Application community as no other individual of his era did. As life visionary, philosopher, writer, researcher, entrepreneur and mentor, he has been serving his country for over 9 years.

Being a student of the AU College of Engineering, Amarnath practiced Engineering along with his service. His early professional life records his valuable and obliged service in Global InfoTech, Radiant Technologies, Hindustan Computers Limited. As a member of the AIEA, in 2006 he was appointed to accompany Primlaks Nigeria Group as the Director of Information Technologies, which has been deemed ever since as a charter of Nigerian Information Technology Industry. The recognition itself proclaims that he initiated and imparted in Enterprise Resource Planning revolution in Manufacturing Industry in Nigeria.


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