This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses. • Identify the key principles and concepts of IT Service Management. • Identify the benefits of implementing ITIL in an organization. • Identify the Service Management processes and how they map to the Service Lifecycle. • Identify the basic concepts and definitions related to the Service Lifecycle. • Identify the activities and roles involved with the Service Lifecycle. • Identify the relationship of each component of the Service Lifecycle and how they map to other components. • Identify the factors that affect the effectiveness of the Service Lifecycle.

Topics Covered

• Service Management as a Practice • Service Lifecycle • Service Strategy • Service Design • Service Design (completion) • Service Transition • Service Operation • Continual Service Improvement • Technology & Architecture • Exam Preparation & Sample Exam

Who should attend

• IT Management • IT Support Staff • IT Consultants • Business Managers • Business Process Owners • IT Developers • Service Providers • System Integrator

Pre-requisites

Minimum 1 Year experience in IT Administration

What you need to bring

Book, Notebook, Pencil, Notes, Handout all will be provided by me.

Key Takeaways

ITIL Foundation after passing exam