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Overview

Team Leading* Services and Operations Management* Customer Service Management* Cash Flow Forecasting* Cash Flow
Management* Installation Management* Client Management* Vendor Management*)
ATM Cash Coordinator, Euronet Worldwide, Mumbai Dec 2013 to Oct 2014
? Appraised as “Best Performer” on completion of quarterly target of ATM installations at Euronet.
? Facilitated smooth operation of ATMs (Working, Cash Flow, Reconciliation, and Uptime) in Karnataka and Tamil Nadu.
? Identified and developed ATM Sites at right locations by area research, coordination with product team and bank team.
? Administered availability of cash in ATMs of regions by coordination with currency chest and branch banking team.
? Maintained cash efficiency ratio by ensuring proper utilization of cash in the ATMs of regions.
? Addressed all complaints (both internal and external) within the Target Achieve Time (TAT).
? Coordinated with senior management, service providers, cash in transit agencies, and CRA agencies.
? Cash Efficiency: Monitored cash availability in all ATMs of regions, ensuring minimal variation between Indent and Loading
and improving Factor of Safety (FOS) by interaction with relevant stakeholders and service providers.
? Cash Custodianship: Audited ATMs, Cash Vans and Vaults regularly to ensure cash availability in ATMs of regions.
? Customer Satisfaction: Resolved all complaints regularly within TAT and upkeep ATMs of regions.
? Vendor Management: Ensured good working relationship with vendors and resolution within TAT.
Lead Customer Service Representative, Tech Mahindra, Chandigarh Jun 2011 to Jun 2013
? Achieved “Best Performer” award from Tata Consultancy Services for accuracy, quality & productivity.
? Received “Certificate of Appreciation” continuously in 3 quarters - Oct-2011, Feb-2012 and Aug-2012.
? Identified as “Lead Person” for new recruits and mentored them by addressing the most challenging calls.
? Accomplished highest ratings for customer service determined by external auditors of Client.
? Handled more than 2,500 individual and corporate accounts of client TCS (Tata Consultancy Services Ltd.).
? Resolved 550 (avg.) complaints and requests in a week and Attained performance benchmarks and targets.
? Efficiently completed high-volume workload within deadline during breakdown situation due to natural disaster.
? Prepared and presented Customer Interface Report to client (TCS) on monthly basis.
? Maintained and improved quality control and satisfaction records.
? Coordinated with respective authorities (both internal and external) to ensure SLA is achieved.
EMS Team Coach, Diebold System Pvt. Ltd., Mumbai Aug 2010 to Jun 2011
? Handled team of 17 executives (shift handling, escalations, training, reports to Clients and team conflicts).
? Managed Services - remote monitoring, cash management and assigning of custodians and engineers across India.
? Provided online technical support to field engineers and clients (HDFC Bank, Axis Bank, SBI Bank and Kotak Bank).
? Resolved issues within time by coordinating with various departments (Cash/Network/EMS).
? Handled escalations (both internal and external) and maintained healthy relationship with Clients (Banks).
? Prepared and presented, weekly and monthly uptime Reports to Clients (Banks).

Languages Spoken

Hindi Mother Tongue (Native)

English Proficient

Education

Karnataka University 2008

Master of Business Administration (M.B.A.)

Address

Indore Cat, Indore, India - 452013

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Teaches

Class I-V Tuition

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in Class I-V Tuition

4

Board

CBSE

CBSE Subjects taught

English

Taught in School or College

No

Reviews

No Reviews yet!

FAQs

1. Which school boards of Class 1-5 do you teach for?

CBSE

2. Have you ever taught in any School or College?

No

3. Which classes do you teach?

I teach Class I-V Tuition Class.

4. Do you provide a demo class?

Yes, I provide a free demo class.

5. How many years of experience do you have?

I have been teaching for 4 years.

Teaches

Class I-V Tuition

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in Class I-V Tuition

4

Board

CBSE

CBSE Subjects taught

English

Taught in School or College

No

No Reviews yet!

Priyanka R. conducts classes in Class I-V Tuition. Priyanka is located in Indore Cat, Indore. Priyanka takes Regular Classes- at her Home and Online Classes- via online medium. She has 4 years of teaching experience . Priyanka has completed Master of Business Administration (M.B.A.) from Karnataka University in 2008. She is well versed in Hindi and English.

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