Results-driven Technical Manager with over 18 years of extensive experience in IT Delivery and Managed Services with a strong focus on Artificial Intelligence, Machine Learning and Data Engineering.

Experience in building strong techno functional teams with innovation as a core capability. Exceptional stakeholders and vendor management skills with experience in working with customers across Canada, Africa, and Middle East. Adept at upskilling and applying new technologies in delivery. Certified in GenAI, Azure AI, Spark/Hadoop and holder of a PG Diploma in Artificial Intelligence and Machine Learning.

Skills
● Data Engineering: Design, implement, and manage ETL (Extract, Transform, Load) processes for large-scale data integration and transformation projects ensuring data quality. Optimization of data pipelines and infrastructure for efficient processing.
● Gen AI and ML: Skilled in various Azure AI solutions like AI Vision, AI Document Intelligence, Azure OpenAI, Azure search. Expertise in ChatGPT Open AI API services, Chroma DB
● Cloud Technologies: Microsoft Azure.
● Programming/Scripting: Skilled in Python and Unix Scripting.
● Delivery Management: Expertise in Managed Services, Service Delivery Management, Service Transition, and Continuous Service Improvement (CSI)
● Telecom BSS: Proficient in Billing, Online Charging Systems (OCS), Customer Relationship Management (CRM), Provisioning, and Mediation