• Working with the high risk oriented Accounts Receivable Team of 16 Full Time Employees from the VOC (voice of the customer) of 1 (disagree) to 9 (highly recommended)
• Also undertook Customer sponsored projects and leans showed a Business impact of 2 Automated all manual QC’s for the Team with the help of SQL scripted queries and MS-Access database hence reduced the non value added time in production.
• Currently involved in Rapid Automation aka “Robotics” and “Automations” which emulates people interactions with user interfaces of ERP’s
• Undertook cross training of team members and reduced person dependency of the process.
• Expertise in Lean Six Sigma tools, Order to Cash, Procure to Pay, Sourcing, Transitions, Customer Management and Change Management.
• Green Belt trained and tested.
• Good understanding of analytical and statistical tools such as clustering, decision trees, linear and logistic regression.
• Effective Project Management & Knowledge Management Skills
• Root Cause Analysis of blockages affecting Business Metrics
• Flawless execution with quality & TAT
• Adaptability to changing business environment
• Keen eye to detail which ensure effective results
• Has working knowledge in IBM AS400, MS office including expertise on Excel & MS-Access, MS- Visio, SAS, and RDBMS SQL.
• Trained in Robotics Process Automation and currently involved in the feasibility study of RPA across various business verticals.