IdentityAs a ServiceNow tutor, I provide high-quality education and training on the ServiceNow platform. I possess an in-depth understanding of ServiceNow features and functionalities and experience in delivering comprehensive training programs to users, developers, and administrators.
1. Introduction to ServiceNow: This section covers the basic concepts of the ServiceNow platform, including its architecture, user interface, and navigation.
2. ServiceNow modules: This section covers the modules available in ServiceNow, such as IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations.
3. Configuration and customization: This section covers the configuration and customization of ServiceNow, including how to create and manage users, groups, roles, and permissions.
4. Incident management: This section covers how to create, manage, and resolve incidents in ServiceNow, including incident priority, categorization, and assignment.
5. Change management: This section covers the change management process in ServiceNow, including how to create, manage, and implement changes.
6. Service catalogue management: This section covers the creation and management of service catalogues in ServiceNow, including how to add, modify, and publish services.
7. Reporting and analytics: This section covers the reporting and analytics capabilities in ServiceNow, including how to create reports, dashboards, and visualizations.
8. Integrations: This section covers the integration capabilities of ServiceNow, including how to integrate with third-party applications and systems.
9. ServiceNow administration: This section covers the administration of ServiceNow, including system settings, updates, and upgrades.
