Jollu Balaji Puneeth

Work History
Aera Management
Swarna Exin , Hyderabad, India
• Assisted in developing departmental policies and procedures, promoting a culture of continuous improvement within the organization.
• Served as a mentor for new AEMT staff, providing guidance and support to ensure a smooth transition into the role.
• Fostered positive relationships with local law enforcement agencies to ensure coordinated efforts during emergencies requiring multi-agency support.
• Maintained up-to-date knowledge of protocols and procedures to provide the highest level of care possible.
Sale assistant manager
Swarna Exin
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
Customer service executive
Caliber Hr, Bengaluru, India
• Listened to customers' questions and concerns to provide answers or responses. • Built strong relationships with field operations team to support business development opportunities and improve service.

• Provided customers with updates and periodic statements on service developments and changes in trends.
• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.