Strong experience in ServiceNow UI using Bootstrap, jQuery, HTML, JavaScript and CSS.
➢ Ability to create, execute and maintain scripts and tools for various testing frameworks.
➢ Designing and creating portal and portal pages in ServiceNow (Service Portal).
➢ Experience in developing ServiceNow dashboards and home pages.
➢ Solid working experience on CSM, ITSM module of ServiceNow.
➢ Experience working with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes,
Access Control Lists etc...
➢ Implemented Virtual Agent on CSM and ITSM modules with customer topics.
➢ Virtual Agent automation of creating , updated cases from portal.
➢ Jira Bi directional integration in ServiceNow.
➢ Bi directional integration between two ServiceNow instances
➢ Experience on Flow Designer, Custom Actions, spoke integration.