ITIL Expert (v3.0), ITIL Service Operations Certified, ITIL – Release, Control and
Validation Certified, Service Manager (v2.0), COBIT, PRINCE2, Certified Novell Engineer
(CNE) on Novell NetWare 3.x, 4.x and 5.x, Microsoft Certified Professional (MCP),
BS7799/ISO 27001 Certified Lead Auditor.
APMG accredited trainer for ITIL Foundation and Intermediate module.
EXIN accredited trainer for ITIL Foundation and Intermediate module.
TUV accredited trainer for ITIL Foundation and Intermediate module.
Worked as an Account Manager cum Senior Consultant in Major banks in the African
Previously associated with Ebookers Plc. (Technovate eSolutions Pvt. Ltd.) as Project
Manager , Data Centre (Reporting to CIO).
Insightful knowledge in systems / server management (Microsoft, AS400, etc.), Data Centre
Design and Implementation, Planning IT security, maintenance of hardware, User account
administration and setting up of Privileges, etc.
Vendor Management for majors including Microsoft, HP, Dell, IBM.
Hands on experience in end user trainings.
An effective communicator with strong team management, analytical and problem-solving
skills. Comfort in interacting and working with people from cross-cultural and multi-lingual
Gap assessments and Process improvements as per ISO 20000, aligned towards ITIL
Conducted over 1000+ hours of IT Service Management and Information Security trainings
for Internal as well as External customers.
Conducted trainings for Senior IT Leadership teams in Tier I Organizations.