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ITIL Foundation, Intermediate & Expert Training @ Best Price

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Ameerpet, Hyderabad

Course ID: 16323

Ameerpet, Hyderabad

Students Interested 0 (Seats Left 0)

₹ 15,999

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Date and Time

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Subha Nandi

ITIL Expert

About Subha Nandi

ITIL Expert (v3.0), ITIL Service Operations Certified, ITIL – Release, Control and
Validation Certified, Service Manager (v2.0), COBIT, PRINCE2, Certified Novell Engineer
(CNE) on Novell NetWare 3.x, 4.x and 5.x, Microsoft Certified Professional (MCP),
BS7799/ISO 27001 Certified Lead Auditor.
APMG accredited trainer for ITIL Foundation and Intermediate module.
EXIN accredited trainer for ITIL Foundation and Intermediate module.
TUV accredited trainer for ITIL Foundation and Intermediate module.
Worked as an Account Manager cum Senior Consultant in Major banks in the African
continent.
Previously associated with Ebookers Plc. (Technovate eSolutions Pvt. Ltd.) as Project
Manager , Data Centre (Reporting to CIO).
Insightful knowledge in systems / server management (Microsoft, AS400, etc.), Data Centre
Design and Implementation, Planning IT security, maintenance of hardware, User account
administration and setting up of Privileges, etc.
Vendor Management for majors including Microsoft, HP, Dell, IBM.
Hands on experience in end user trainings.
An effective communicator with strong team management, analytical and problem-solving
skills. Comfort in interacting and working with people from cross-cultural and multi-lingual
backgrounds.
Gap assessments and Process improvements as per ISO 20000, aligned towards ITIL
framework.
Conducted over 1000+ hours of IT Service Management and Information Security trainings
for Internal as well as External customers.
Conducted trainings for Senior IT Leadership teams in Tier I Organizations.
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About the Course

The "Foundation Level" is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Topics Covered

Workshop Outline:

*Module 1 – Introduction
*Module 2 – Service Lifecycle
*Module 3 – Service Management as a Practice
*Module 4 – Key Principles, Models and Concepts
*Module 5 – Lifecycle Phases:
*Service Strategy
*Service Design
*Service Transition
*Service Operation
*Continual Service Improvement
*Integration of the 5 Core Processes

Who should attend

Any one who is in the IT Field or wants to shift to the IT industry.

Pre-requisites

No Pre-requisites

What you need to bring

Nothing

Key Takeaways

The "Foundation Level" is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

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