Communication Skills Training

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Secunderabad, Hyderabad

Course ID: 42471

Secunderabad, Hyderabad

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Sudhir Choudhary picture
Sudhir Choudhary

B.Com; MBA (XLRI)

About Sudhir Choudhary

He is Skills Enhancement Consultant & Trainer, is a Professional Manager having had a well balanced Senior General Management and Profit Centre Managerial exposure, of over 35+ years, to all aspects of running highly growth oriented and profitable businesses.

After completing his MBA from XLRI, he has held a number of Senior General Management and Profit Centre positions in large MNCâ??s both in India and the Gulf . He has, also, been directly responsible for formation and management of Direct Sales companies in Muscat and Dubai.

He has very good exposure to International Marketing, not only having travelled extensively to Japan, USA, Europe, U.K. South East Asia, Far East, Mauritius etc. but also having worked for a large span of his career in the Gulf.

His expertise and interests span a wide spectrum of areas covering Strategic Management, Marketing Skills, Direct Selling Skills, Strategic Brand Management, Youth Entrepreneurship Development & Training, and Professional Soft Skills Enhancement Training & Development.

He is a Certified Mentor and is actively associated with Bharatiya Yuva Shakti Trust (BYST) as a Mentor for youth entrepreneurs. He, also, conducts training / workshops in Entrepreneurship Mentoring, Entrepreneurship Development skills, Marketing Strategy/Challenges for Small Businesses, Professional Soft skills Enhancement Training etc.

He manages Skilathon, Skills Enhancement Training Centre, conducting Professional Soft Skills Enhancement Training and Marketing Education Training.
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About the Course

 Background



  • Being able to communicate effectively is the most important of all life skills.

  • Communication is sending or receiving ideas, thoughts or feelings from one person to one or more persons in such a way that, the person receiving it understands it in the same way the sender wants him/her to understand.


Objective


 After this training, one will be able to:



  •  Improve the effectiveness of your communication

  • Understand Communication Dynamics

  • Develop Effective Listening and Responding Skills

  • Understand Active vs. Passive vs. Reflective Listening

  • Using questions more productively

  • Understand and Improve Body Language

  • Seeing things from other points of view

  • Understand how to structure information that is communicated

  • Keep communication concise and to the point


Training Topics


.What is Communication


  • Components of effective Communications

  • Effective Speaking

  • Conversational Skills

  • The communication Process


Verbal Communication



  • Developing effective Questioning / Probing Skills

    • Closed Questions

    • Open Questions

    • Reflecting and Clarifying

    • Paraphrasing

    • Summarising

    • P â?? PITCH

    • I â?? INFLECTION

    • C â?? CONNECTION

    • T â?? TONE

    • U - UNDERSTANDABILITY

    • R â?? RATE OF SPEECH



  •  Listening Skills

  •  Active Listening

  • Reflective Listening

  • Clarifying

  • Passive Listening


 Greetings and Introductions in Business


  • To enable participants create a lasting positive impression when they meet people for the first time in business situations.


o Non-verbal Communication



  • Smiling

  • Posture

  • Handshake

  • Eye Contact


o Self-introductions


o Handling introductions


o Exchanging business cards



  • Interpersonal Effectiveness in Meetings

  • To equip participants with strategies to conduct themselves in a healthy and positive manner during meetings with their colleagues and their customers.


    • Conference call etiquettes

    • Ground rules for conference calls

    • Making introductions

    • Punctuality

    • Doâ??s and donâ??ts on conference calls

    • Using the â??Muteâ?? function

    • Meeting Etiquette



Training Methodology: 



  • PowerPoint Presentation â?¢ Role Plays â?¢ Group exercises activities â?¢ Movie and Audio Clips

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