A PO or a Probationary Officer is basically an Assistant Manager of Scale I in a bank. He is a Junior Manager of Grade I scale and hence called Scale I Officer. After the selection criteria is completed, a Probationary Officer has to go through an intensive training program at Institute of Banking Management where they are trained. The probation period of a PO may last for 2 years. This again differs from bank to bank.

 

As the candidates selected for this post are young officers who have freshly graduated, they have a great enthusiasm within themselves. They are hardworking and have a zest to learn and hence they are imparted with some really serious responsibilities by the bank.

A PO is trained on multiple verticals such as finance, accounting, billing, investment etc. during his/ her probation period in order to acquaint them with various working procedures of the bank. This is basically done by entrusting them with responsibilities and jobs in these categories.

The main purpose of the bank is to provide optimal service to its customers. A PO has to make sure that the business of the bank keeps on increasing by tending to the banksâ?? customers properly by handling customer complaints, addressing various customer related issues such as discrepancies in accounts, rectification of undue charges etc.

When they get acclimatized to the banksâ?? norms they are provided with more serious responsibilities such as planning, budgeting, loan processing, investment management etc.