IdentityI have 5+ years of experience in the Banking and Financial Services industry, primarily in branch operations, customer service, compliance support, and process management. Over the years, I have gained strong expertise in banking operations such as:
Customer onboarding & KYC documentation
Account operations and service request handling
Transaction processing (cash & non-cash)
Compliance coordination and audit readiness
Resolving customer queries and escalations
Cross-functional coordination with sales, ops, and compliance teams
Along with my technical knowledge, I have also contributed to training and mentoring new joiners, helping teams understand operational workflows, documentation standards, and customer handling techniques. This is where I discovered my interest and strength in teaching, coaching, and guiding new banking professionals.
Now, I am expanding this experience into consulting and training—helping students and job seekers understand banking fundamentals, interview skills, and operational concepts required for private sector banks.
Patipukur, Kolkata 
Certified
