Listen, to Learn explores the variables that impact how individuals listen. It empowers the participants in assessing their own ability to listen and to identify their personal barriers to effective listening and develop strategies and a personal action plan for effective listening. Further, they will be able to use these listening skills to understand client needs, elicit client information and build client relationships.

Learning Objectives

After completion of this program, participant will be able to:

·       Understand their personal barriers to effective listening

·       Strategize to overcome these barriers.

·       Demonstrate “active listening skills” and strategize for effective listening.

Employ effective listening skills to understand client needs, elicit client information and build client relationships.