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IdentityI am a dedicated and multilingual professional with a Bachelor of Arts (Hons.) in Spanish from Amity University, Haryana, expected in 2025. I have 2 years of BPO experience in the banking process, specifically as a Customer Service Executive at Ienergizer, Noida, from 2020 to 2022.
During this time, I handled banking-related customer queries over the phone and efficiently resolved issues on the call. I consistently worked night shifts while maintaining high-quality service. My language proficiency includes fluency in Spanish and English, and I am a native Hindi speaker. My skills also encompass MS Office (Word, Excel, PowerPoint), Power BI, strong communication, problem-solving, and customer relationship management. I am seeking to leverage my language proficiency, customer service skills, and data tools in a dynamic and growth-focused organisation.
Palam Vihar Extension Om Vihar,
Gurgaon
Certified
