Aakanksha T.

 Worked as Social Science (history) and Computer Science teacher for Grade-8th, 9th, 10th at Modern Era Public School
 Enjoyed interacting with children at various age group especially through practical sessions of computer lab work
Success Specialist
(June, 2022- Present)
Byju’s Learning, EdTech, Bangalore
 Responsible for student-side interaction through voice process to extend customer support, act as mentor, recommend potential solutions and maintain long term relationship
 High achiever to meet monthly KRAs of voice calling with focus on call quality, connectivity, and support
 Gather periodic feedback from students to increase the customer satisfaction (CSAT)
 Cross functional team collaborate to meet SLAs to resolve customer complaints in minimum time duration
 Maintain customer records, ensuring regular updates to the database
 Trained on Edtech products and solutions