Experience in Configuration of different modules of Service-Now.
Understanding of IT service management (ITSM) and the ITIL business process, HR Module, Walk-up, CMDB
Familiar with Servicenow Service Catalog.
Experience in designing, developing, Configure, customizing & administrating ITSM suite of applications.
In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Reporting, Service Catalog and knowledge on Configuration Management.
Working with functional requirements within Servicenow for Incident, Problem and Change management.
Facilitating rollout of new applications and modules.
Application UI Configuration
Design and implement new functionality using Business Rules, Client Scripts, UI Policies, Script Includes, and Access Control Lists.
Service Catalog and Request Workflow Design and Configuration.
Designed Complex workflows for the Change management based on client requirements.
Experience working with email notifications, inbound actions, reports, gauges, and home pages.
Hands on Experience on creation of catalog items, wizards, record producers, user guide.
Having experience with schedule jobs, events and triggers to manage business needs and handle background work.