Varun Bathla

A planner, strategist, keen communicator and effective leader with excellent relationship management and analytic skills and a flair for interacting with people across organizational horizon, with around 25 years’ experience with specialization in Corporate training, Customer Services Strategies, Business consultancy, Event management, Transitions & migrations, Operation management, Partner management, Cost management & budgeting, Warehouse management, Inventory management in various industries like Banking, BPO, Retail, Telecom, Logistics Services with proven results using key strengths like Training Planning and Performance management, Operation management, Customer service bench-marking, Strategic thinking, Strong communication skills and Strive for continued excellence.
I am chartered with setting the vision and culture for achieving a very high quality of service across all stakeholders, owners, clients, employees.
To achieve this charter, I measure satisfaction of our clients, associates, staff, seeking opportunities for
improvement while fostering a fun, dynamic, community-friendly, collaborative, team-based environment.
I specialize in running Induction Programs, Process/ Product Training, Soft skills, Business Writing &
Speaking Skills, Behavioral Training, Content Development, Train the Trainer, TNA, Competency
Mapping & Inductions.
In this role, my key focus areas include establishing and managing learning and development processes
for different business units, measuring effectiveness of training roadmaps and ensuring quality of training
delivery. The role also involves continuously improvising capability development techniques by using
technology at the workplace, managing the client & stakeholder relationships and handling all the
accounts across geographies.