Nishant

I am a Learning and Development professional in the aviation industry with experience as a soft skills trainer at Air India SATS. I specialize in customer experience, service excellence, communication skills, and behavioral training for airport staff across passenger handling and ground operations. My work includes designing and delivering micro-learning modules, service enhancement workshops, game-based learning initiatives, and induction programs. I have conducted training for premium passenger services, English language essentials, wellbeing briefings, and leadership development. With a master’s degree in counseling psychology, I bring empathy, structure, and practical insight to learning interventions that improve performance, confidence, and service culture.