Niraj Raj

I am a Post Graduate professional with specialization in Customer Relationship and Advance CRM. My work profile includes more than 9+ years of work experience in Customer Service. Project Management Certification and Six Sigma certification along with multiple projects handling experience in services like Transition, Process re-engineering and Customer Satisfaction is always a value add to the organization and to my knowledge. I am currently working at a capacity of Sr. Manager Operations with iEnergizer IT Services Pvt Ltd. Leading team size from 100 to 600+ technical resources gives me a diverse hands on experience of the triangle of Customer Interaction Centre (3rd generation of Call Centres) i.e. Operations, Quality and Training. My specialization includes Call Centre management, Vendor Management, Customer Service, Project management (Lean costing) and others