Lokesh Sharma

• Solely responsible to ensure overall customer service/ satisfaction performance on the entire organization.
• Responsible for recruiting, inducting, training, managing, motivating, leading and developing a team. Set clear performance expectations Clear communication through monthly review meeting. TNA
• Conducting new hire orientation program. Baseline Training Coaching, Email Etiquette, Listening Skills, Objection handling, team bonding/ building, Post- training evaluation.
• Content development, creating training modules, vocal delivery, one-on-one group activities. Attitude building.
• Proficient in various aspects of Sale process, coach/ guide & train sales force.
• People Management Negotiating Skills Problem Solving, Improve spoken English & communication skills
• Value and rapport building (how to connect with your client. KYC, Empathy, Acknowledgement & active listening.