The course covers the overview of the 5 books of ITIL V3 required for the foundation Exam.

Topics Covered

* Introduction of Asset and Value * Introduction of Service and Service Delivery * Introduction of Strategic aspects of Service * Introduction of Service Projects * Introduction of Design aspects of Service * Introduction of Transition aspects of Service * Introduction of Operational aspects of Service * Introduction of Continual Improvement Project

Who should attend

Working Professional (from any domain) interested in growing from * Student * Team Member to Team Leader * Team Leader to Manager * Manager to Sr Manager

Pre-requisites

Fresher/ Experienced professional who want to understand more about organizations, and their value adding role for growth in the organization. This course focuses on Service Delivery and Project Management across domain.

What you need to bring

Notebook and Pen

Key Takeaways

Soft-copy presentation, Sample papers