9 yrs of Exp 
Mandipet, Davanagere Details verified of Manjunath S Vernekar✕
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Share this profile Konkani Mother Tongue (Native)
English Proficient
Marathi Basic
Hindi Basic
Kannada Basic
Visvesvaraya technological university Pursuing
Bachelor of Computer Applications (B.C.A.)
Mandipet, Davanagere, India - 577001
Phone Verified
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Class Location
Online class via Zoom
Student's Home
Tutor's Home
Years of Experience in Class I-V Tuition
9
Fees
₹ 300.0 per hour
Board
State, CBSE
Experience in School or College
• Provided service desk support to 100+ staff and students — handled voice and in-person support requests, logged every incident with details such as time, problem type, and resolution status to maintain a complete support record. • Ensured SLA adherence by resolving incidents within agreed response windows — prioritised critical issues (hardware failures, network outages) for same-day resolution and tracked closure rates. • Managed complete incident lifecycle: received user complaints, diagnosed root cause, resolved first-level issues, and performed escalation management to vendors or senior technicians for complex failures — documenting all outcomes. • Performed first-level troubleshooting for Windows OS failures, startup issues, application crashes, performance problems, and hardware faults (RAM, HDD, SMPS) across 80+ computer systems and 40+ digital boards. • Maintained a knowledge base of common issues and resolutions — created troubleshooting guides and reference notes for staff and students at RVK-DVG, reducing repeat support requests. • Managed IT asset inventory using Excel-based tracking — maintained hardware/software records, stock register, maintenance logs, and location-wise device distribution covering all school infrastructure. • Configured and maintained LAN networks, routers, and WiFi access points; resolved IP conflicts, connectivity outages, and access issues across campus. • Installed and configured printers, scanners, projectors, and peripherals; coordinated vendor escalations for hardware replacements beyond on-site repair scope. • Delivered remote technical support via AnyDesk and TeamViewer — guided users through issue resolution step-by-step with clear verbal communication.
Subjects taught
EVS, Computers, Computer Science
Taught in School or College
Yes
Class Location
Online class via Zoom
Student's Home
Tutor's Home
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Class Location
Online class via Zoom
Student's Home
Tutor's Home
Years of Experience in Class I-V Tuition
9
Fees
₹ 300.0 per hour
Board
State, CBSE
Experience in School or College
• Provided service desk support to 100+ staff and students — handled voice and in-person support requests, logged every incident with details such as time, problem type, and resolution status to maintain a complete support record. • Ensured SLA adherence by resolving incidents within agreed response windows — prioritised critical issues (hardware failures, network outages) for same-day resolution and tracked closure rates. • Managed complete incident lifecycle: received user complaints, diagnosed root cause, resolved first-level issues, and performed escalation management to vendors or senior technicians for complex failures — documenting all outcomes. • Performed first-level troubleshooting for Windows OS failures, startup issues, application crashes, performance problems, and hardware faults (RAM, HDD, SMPS) across 80+ computer systems and 40+ digital boards. • Maintained a knowledge base of common issues and resolutions — created troubleshooting guides and reference notes for staff and students at RVK-DVG, reducing repeat support requests. • Managed IT asset inventory using Excel-based tracking — maintained hardware/software records, stock register, maintenance logs, and location-wise device distribution covering all school infrastructure. • Configured and maintained LAN networks, routers, and WiFi access points; resolved IP conflicts, connectivity outages, and access issues across campus. • Installed and configured printers, scanners, projectors, and peripherals; coordinated vendor escalations for hardware replacements beyond on-site repair scope. • Delivered remote technical support via AnyDesk and TeamViewer — guided users through issue resolution step-by-step with clear verbal communication.
Subjects taught
EVS, Computers, Computer Science
Taught in School or College
Yes
Class Location
Online class via Zoom
Student's Home
Tutor's Home
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Davanagere
