Our upcoming training is a combined Capability + Lifecycle program covering the syllabus of both tracks in its entirely. The combined program will be of interest to candidates who wish to be certified with a deep level understanding and a management perspective of the ITIL processes and roles.

Topics Covered

Schedule Module 18 - 21 Oct OSA & SO (Operational support and snalysis & Service operation) 08 - 11 Nov RCV & ST (Release control and validation & Service transition) 29 - 02 Dec PPO & SD (Planning, protection and optimization & Service design) 13 - 16 Dec SOA & SS (Service offerings and agreements & Service strategy) 04 - 06 Jan CSI (Continual service improvement) 17 - 20 Jan MALC(Managing across the lifecycle)

Who should attend

The combined program will be of interest to candidates who wish to be certified with a deep level understanding and a management perspective of the ITIL processes and roles.

Pre-requisites

ITIL foundation certification

What you need to bring

ITIL foundation Certificate

Key Takeaways

Accredited courseware