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Problem-solving & Decision-making Skills

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12 Hours

Course offered by Ragland Thomas G

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We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, weâ??ve probably all looked at a solution to something and said, â??I could have thought of that.â?? The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. Thatâ??s what this two-day workshop is all about.

What Will Students Learn?

  • How to apply problem solving steps and tools
  • How to analyze information to clearly describe problems
  • How to identify appropriate solutions
  • Ways to think creatively and be a contributing member of a problem solving team
  • How to select the best approach for making decisions
  • How to create a plan for implementing, evaluating, and following up on decisions. Ways to avoid common decision-making mistakes

What Topics are Covered?

  • Problem-solving definitions
  • Making decisions
  • Problem solving model and toolkit
  • Getting into It
  • SWOT Analysis
  • Making good group decisions
  • Analyzing and selecting solutions
  • Planning and organizing. Many hands-on case studies and exercises

What will participants receive

  • Emotional Intelligence Psychometric Assessment - Worth Rs.5000/-- per person
  • Individual Coaching - 3 hours (2 Sessions of 90 mins each)
  • Online Training Sessions - 9 hours (Online Sessions)

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About the Trainer

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Ragland Thomas G

Masters in International HRM, Cranfield School of Management, UK

20 Years of Experience

He is a HR & OD Professional with experience in Consulting, Manufacturing, Information Technology, BPO & KPO & Shared Services Industry verticals. He has 21+ years of experience in delivering OD, HR Generalist & Specialist roles and has worked for organizations like Visteon, Rane, iGate, GE Capital, HSBC, Zenta, Amazon & Shell.

He is a post graduate in Personnel Management & Industrial Relations from Madras School of Social Work and is a graduate in English Literature from St. Josephs College. He has completed the Advanced Certificate in Strategic Human Resource Management from Cornell University, USA.

He is a Certified OD Consultant and has completed the OD Certified Professional and the Certified OD Consultant certifications from the Institute of Organization Development, USA. He is a certified Executive Coach and is certified in the Marshal Goldsmith Stakeholder Centered Coaching and Grow More Coaching Model offering an Outside In and Inside Out approach to Executive Coaching.

He is certified in Individual and Team Emotional Intelligence Models including the EQ-I, EQ-360 & Six Seconds Emotional Intelligence Certifications. He is a certified Diversity & Inclusion Facilitator and is certified in Talent Management by the Talent Strategy Group, USA.

He is certified in the Effective Intelligence® Model, which is designed to harness the thinking power of individuals, teams and organizations. He is certified in the Organizational Growth Indicator, a breakthrough Organizational Diagnostic Tool, which provides Leaders with tangible metrics to accurately pinpoint factors that are constraining the organization's ability to grow.

He is Six Sigma Green Belt Certified. He is the recipient of the Indira Super Achiever Award in 2008 by Indira Group of Institutes, Pune.

Ragland specializes in Organization Development, Organizational Growth, Transformational Leadership, Effective Intelligence, Emotional Intelligence, Talent Management & Talent Development.

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