The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management that focuses on aligning IT services with the needs of business.

Topics Covered

*Concepts of IT service management *ITIL Service Lifecycle *Identifying and Documenting the Services *Optimizing the Infrastructure *Value-creation through Services *Exploring the importance of People, Processes, Products and Partners *Service Strategy, Design, Transition, Operation *Continual Service Improvement *Service Management Functions and Roles

Who should attend

Anyone can attend. Preferably people Minimum 1 Year of IT Experience. Interested towards Service Management.

Pre-requisites

Any IT professional

What you need to bring

None

Key Takeaways

ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. ITIL Certification helps to enhance your career.