About the Course
The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management that focuses on aligning IT services with the needs of business.
Topics Covered*Concepts of IT service management
*ITIL Service Lifecycle
*Identifying and Documenting the Services
*Optimizing the Infrastructure
*Value-creation through Services
*Exploring the importance of People, Processes, Products and Partners
*Service Strategy, Design, Transition, Operation
*Continual Service Improvement
*Service Management Functions and Roles
Who should attendAnyone can attend. Preferably people Minimum 1 Year of IT Experience. Interested towards Service Management.
Pre-requisitesAny IT professional
What you need to bringNone
Key TakeawaysITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. ITIL Certification helps to enhance your career.