Vicky

As a seasoned professional with 19 years of distinguished experience in the aviation and service industry, I possess a unique blend of expertise in team leadership, organizational skills, and learning and development. My journey began as an International Cabin Crew with major airlines like Jet Airways, Flydubai, and Emirates, where I honed my skills in delivering exceptional customer experiences.

In my subsequent roles, I leveraged my expertise to drive service excellence and performance improvement. I fostered a culture of service excellence, developing and implementing training programs that transformed service quality and guest experience. Previously, with Aditya Birla Fashion, I spearheaded learning and development for two key regions, crafting modules and evaluation metrics that significantly advanced staff performance.

As a Certified Learning & Development Specialist, I bring a wealth of expertise in training and grooming corporate and frontline service professionals for process improvement. My proven track record in B2C service within the international aviation sector highlights my commitment to enhancing customer experience, performance management, and productivity.

With a strong desire to make a more impactful contribution, I am now seeking to leverage my skills and experience to drive significant value to an organization's success trajectory. I am excited to embark on a new challenge that will enable me to utilize my expertise to drive business growth, improve customer satisfaction, and develop high-performing teams.