Importance of communication skills is not only
limited to management field or organizations. In
almost every aspect of our life or in a
relationship, effective communication is needed.
Given the importance of communication skills in
both the personal and the corporate world, any
individual who want to make progress with their
life should develop this important skill.
Much of what we try to communicate—and
others try to communicate to us—gets
misunderstood, which can cause conflict and
frustration in personal and professional
relationships. By learning these effective
communication skills, you can better connect
with your spouse, kids, friends, and co-workers.
?Introduction Setting Expectations
?Cause and effect of conflicts
?How do I handle conflict?
?Techniques of handling conflict
?Finding common ground
?Stages in Conflict
?Establishing the 5 stages of conflict
?The need to become more assertive
?How can we stop conflict escalating?
?Changing our understanding of the situation
?Review of the key messages on conflict management