Management of quality is a critical success factor in today’s business environment. This course will provide students with the basic concepts and tools needed to achieve `high’ quality standards. Six Sigma structure is the most popular model used increasing in both Products and Services industry today. Application of basic tools to manage quality for both products and services. Help organization and individual to build “sustainable competitive advantage” compared to their competitors. Powerful and simple tools which are highly relevant and useful for effective Management Decision-making process.

Topics Covered

Session 1 and 2 Course Outline and Expectation setting. Introduction to Quality Management. Quality Standard and Frameworks-ISO, CMMi, PSP etc. Understanding of Basic Statistics Understanding Statistical Meaning of Sigma. Understand Six-Sigma Introduction to Lean Principles. Session 3 and 4 Six Sigma Organization and Roles Different levels of certification and selecting ‘Belts’ Six Sigma Methodologies DMAIC DMADV IDDOV DFSS Sig Sigma Goals and Metrics. Define and Measure phase Tools Project Charter Pareto Chart COQ/COPQ Process Map-As-Is VOC/VOS CTQ’s Scales of measurement Reliability and Validity of data. Sampling plan Capability Analysis FMEA Session 7 and 8 Analyze, Improve and Control Phase Tools Histograms Fish Bone Analysis Box Plot, Scatter Plot, Run Charts 5S Principles Descriptive Statistics Process Map-To-Be Solution Selection Matrix Control Charts Action plan

Who should attend

All Management Students (MBA, PGDM etc) irrespective of their Specialization and year of Study. Engineering Students who will be involved in Product/System/Software Design and Development process and those who are in 3’rd and 4’th Year of their Study. Employees Who are in to Quality, Process and Testing Team. Those who want to get a Entry in to IT/ITES Industry.

Pre-requisites

Nil

What you need to bring

Nil

Key Takeaways

Six sigma tools and Techniques with Application Knowledge.