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ServiceNow Training

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Ulsoor, Bangalore

Course ID: 29846

Ulsoor, Bangalore

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₹ 15,000

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About Lakshmi

Process design, Development and Administration of Service Now modules including Incident, Problem, Change, Knowledge Management, Reporting, Content Management Site, Service Catalog and CMDB.
Worked in Berlin, Calgary, Eureka and Fuji releases of Service Now with strong emphasis on understanding customer requirements, implementing solutions and supporting the ITSM application using the knowledge in ITSM tool.
Experienced in developing/coding of the entire modules, unit testing, debugging and maintaining of Service Now.
Experienced in CMS Applications, Scrum Module in Service Now.
Experienced developing workflows, configure notifications for SD, IM, PM, CM and Service Catalog modules.
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About the Course















































































































































































































































































Topic Name
Introduction to ITIL 
·         Introduction to ITSM
·         Incident Management , Problem Management and change management
·         Service Request Management
·         Configuration Management Database
·         SLAâ??s and OLAâ??s
Introduction to Service-Now 
·         Tool Introduction
·         Current Competitors
·         Releases
·         User Licenses
·         Using Wiki and Community
Basic administration
·         Customizing Home Pages
·         Form Layouts and list layouts
·         Adding Users to Groups
·         Granting Roles to Users
·         Introducing Applications and Modules
·         Creation of tables and Modules
·         Creating tickets and raising Requests
·         Creating SLAâ??s
·         Performance Metrics
 
Advanced Administration
·         UI Policies
·         Notifications
·         Dictionary Entries and Overrides
·         Data Policies
·         List Control and Calculations
·         Exporting the Data from Service-Now.
·         Update sets imports and Exports.
·         Scheduling Jobs
 
 

Scripting
·         Business Rules
·         Client Scripts
·         UI Actions
·         Script Includes
·         Jelly Scripting
Reporting
·         Bar Charts, Pie Charts, List Reports, Pivot Tables
·         Using scripting in Reporting
·         Scheduling Reports
·         Making Gauges
Cloning and upgrades
·         Need For cloning and ways to implement
·         Upgrading the instance for new Release
Integrations
·         Web Services
Ã?  Direct Web Services
Ã?  Transform Map Web Services
Ã?  Scripted Web Services
·         Email Integration
Ã?  Inbound Actions
Ã?  Event Registry
Ã?  Creating and Triggering Events
Content management
·         Introduction to CMS
·         Creating Sites
·         Creating Pages
·         Creating Blocks using Scripting
·         Login Rules
Configuration management
·         Classes in CMDB
·         Mapping Configuration Item to Asset Records
·         Loading the CIâ??s into Service-Now
·         Relating Configuration items
Import sets
·         Loading Data of different Formats
·         Using Data Sources
·         Using Transform Maps and Transform scripts
Service catalog
·         Creating Catalog Items using Variables and Variable sets
·         Creating Record Producers
·         Design the flow using Workflow.
·         Creating Execution Plans
Order Guide
·         Writing Catalog Client Scripts and Catalog UI Policies
           Workflows
·         Creating Workflows on different tables
·         Approvals using workflows
·         Using Different Activities in workflows
MID Server installation
·         Installing MID server on a instance
·         Testing the Mid Server using another Logins
·         Importing Files by Using MID Server.

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