| Topic Name |
| Introduction to ITIL |
| · Introduction to ITSM |
| · Incident Management , Problem Management and change management |
| · Service Request Management |
| · Configuration Management Database |
| · SLAâ??s and OLAâ??s |
| Introduction to Service-Now |
| · Tool Introduction |
| · Current Competitors |
| · Releases |
| · User Licenses |
| · Using Wiki and Community |
| Basic administration |
| · Customizing Home Pages |
| · Form Layouts and list layouts |
| · Adding Users to Groups |
| · Granting Roles to Users |
| · Introducing Applications and Modules |
| · Creation of tables and Modules |
| · Creating tickets and raising Requests |
| · Creating SLAâ??s |
| · Performance Metrics |
| Advanced Administration |
| · UI Policies |
| · Notifications |
| · Dictionary Entries and Overrides |
| · Data Policies |
| · List Control and Calculations |
| · Exporting the Data from Service-Now. |
| · Update sets imports and Exports. |
| · Scheduling Jobs |
| Scripting |
| · Business Rules |
| · Client Scripts |
| · UI Actions |
| · Script Includes |
| · Jelly Scripting |
| Reporting |
| · Bar Charts, Pie Charts, List Reports, Pivot Tables |
| · Using scripting in Reporting |
| · Scheduling Reports |
| · Making Gauges |
| Cloning and upgrades |
| · Need For cloning and ways to implement |
| · Upgrading the instance for new Release |
| Integrations |
| · Web Services |
| Ã? Direct Web Services |
| Ã? Transform Map Web Services |
| Ã? Scripted Web Services |
| · Email Integration |
| Ã? Inbound Actions |
| Ã? Event Registry |
| Ã? Creating and Triggering Events |
| Content management |
| · Introduction to CMS |
| · Creating Sites |
| · Creating Pages |
| · Creating Blocks using Scripting |
| · Login Rules |
| Configuration management |
| · Classes in CMDB |
| · Mapping Configuration Item to Asset Records |
| · Loading the CIâ??s into Service-Now |
| · Relating Configuration items |
| Import sets |
| · Loading Data of different Formats |
| · Using Data Sources |
| · Using Transform Maps and Transform scripts |
| Service catalog |
| · Creating Catalog Items using Variables and Variable sets |
| · Creating Record Producers |
| · Design the flow using Workflow. |
| · Creating Execution Plans |
| Order Guide |
| · Writing Catalog Client Scripts and Catalog UI Policies |
| Workflows |
| · Creating Workflows on different tables |
| · Approvals using workflows |
| · Using Different Activities in workflows |
| MID Server installation |
| · Installing MID server on a instance |
| · Testing the Mid Server using another Logins |
| · Importing Files by Using MID Server. |
View this Course
Certified
You have 
