Signup as a Tutor

As a tutor you can connect with more than a million students and grow your network.

ServiceNow Training

No Reviews Yet

Ulsoor, Bangalore

Course ID: 29846

Ulsoor, Bangalore

Students Interested 0 (Seats Left 0)

No Reviews Yet

About the Course

Topic Name
Introduction to ITIL 
·         Introduction to ITSM
·         Incident Management , Problem Management and change management
·         Service Request Management
·         Configuration Management Database
·         SLAâ??s and OLAâ??s
Introduction to Service-Now 
·         Tool Introduction
·         Current Competitors
·         Releases
·         User Licenses
·         Using Wiki and Community
Basic administration
·         Customizing Home Pages
·         Form Layouts and list layouts
·         Adding Users to Groups
·         Granting Roles to Users
·         Introducing Applications and Modules
·         Creation of tables and Modules
·         Creating tickets and raising Requests
·         Creating SLAâ??s
·         Performance Metrics
Advanced Administration
·         UI Policies
·         Notifications
·         Dictionary Entries and Overrides
·         Data Policies
·         List Control and Calculations
·         Exporting the Data from Service-Now.
·         Update sets imports and Exports.
·         Scheduling Jobs

·         Business Rules
·         Client Scripts
·         UI Actions
·         Script Includes
·         Jelly Scripting
·         Bar Charts, Pie Charts, List Reports, Pivot Tables
·         Using scripting in Reporting
·         Scheduling Reports
·         Making Gauges
Cloning and upgrades
·         Need For cloning and ways to implement
·         Upgrading the instance for new Release
·         Web Services
Ã?  Direct Web Services
Ã?  Transform Map Web Services
Ã?  Scripted Web Services
·         Email Integration
Ã?  Inbound Actions
Ã?  Event Registry
Ã?  Creating and Triggering Events
Content management
·         Introduction to CMS
·         Creating Sites
·         Creating Pages
·         Creating Blocks using Scripting
·         Login Rules
Configuration management
·         Classes in CMDB
·         Mapping Configuration Item to Asset Records
·         Loading the CIâ??s into Service-Now
·         Relating Configuration items
Import sets
·         Loading Data of different Formats
·         Using Data Sources
·         Using Transform Maps and Transform scripts
Service catalog
·         Creating Catalog Items using Variables and Variable sets
·         Creating Record Producers
·         Design the flow using Workflow.
·         Creating Execution Plans
Order Guide
·         Writing Catalog Client Scripts and Catalog UI Policies
·         Creating Workflows on different tables
·         Approvals using workflows
·         Using Different Activities in workflows
MID Server installation
·         Installing MID server on a instance
·         Testing the Mid Server using another Logins
·         Importing Files by Using MID Server.

Date and Time

Not decided yet.

About the Trainer

Avg Rating

0 Reviews

0 Students

1 Courses



6 Years of Experience

Process design, Development and Administration of Service Now modules including Incident, Problem, Change, Knowledge Management, Reporting, Content Management Site, Service Catalog and CMDB.
Worked in Berlin, Calgary, Eureka and Fuji releases of Service Now with strong emphasis on understanding customer requirements, implementing solutions and supporting the ITSM application using the knowledge in ITSM tool.
Experienced in developing/coding of the entire modules, unit testing, debugging and maintaining of Service Now.
Experienced in CMS Applications, Scrum Module in Service Now.
Experienced developing workflows, configure notifications for SD, IM, PM, CM and Service Catalog modules.


No reviews currently Be the First to Review


Students Interested 0 (Seats Left 0)

Post your requirement and let us connect you with best possible matches for ServiceNow Training Post your requirement now


Submit your enquiry for ServiceNow Training

Please enter valid question or comment

Please enter your name.

Please enter valid Phone Number

Please enter the Pin Code.

Please check the fields again.

By submitting, you agree to our Terms of use and Privacy Policy

Connect With Lakshmi

You have reached a limit!

We only allow 20 Tutor contacts under a category. Please send us an email at for contacting more Tutors.

You Already have an UrbanPro Account

Please Login to continue

Please Enter valid Email or Phone Number

Please Enter your Password

Please enter the OTP sent to your registered mobile number.

Please Enter valid Password or OTP

Forgot Password? Resend OTP OTP Sent

Sorry, we were not able to find a user with that username and password.

We have sent you an OTP to your register email address and registered number. Please enter OTP as Password to continue

Further Information Received

Thank you for providing more information about your requirement. You will hear back soon from the trainer is India's largest network of most trusted tutors and institutes. Over 25 lakh students rely on, to fulfill their learning requirements across 1,000+ categories. Using, parents, and students can compare multiple Tutors and Institutes and choose the one that best suits their requirements. More than 6.5 lakh verified Tutors and Institutes are helping millions of students every day and growing their tutoring business on Whether you are looking for a tutor to learn mathematics, a German language trainer to brush up your German language skills or an institute to upgrade your IT skills, we have got the best selection of Tutors and Training Institutes for you. Read more