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COURSE DETAILS & CURRICULUM
- Introduction
- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Web Channel (E-Commerce)
- SAP CRM Partner Channel Management
- SAP CRM Sales
- SAP CRM Interaction Center
- SAP CRM Service
- SAP CRM Field Applications
- SAP CRM Analytics
- Implementation & operation of SAP CRM
- CRM Basic Data
- Account Management
- Organizational model
- Product master
- Customizing settings for each object
- CRM Business Transactions
- Overview of generic functions in business transactions
- Activity management
- Customizing for these objects
- Process control and determination
- Partner determination
- Actions
- Overview of pricing in CRM
- CRM Billing
- Basics concepts of CRM middleware
- Introduction to the CRM WebClient User Interface
- Introduction to the CRM architecture and CRM Middleware
- Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring
- Connecting an external system using the XIF adapter
- Business Warehouse adapter
- SAP CRM User Interface Overview
- UI Concept
- Customizing of Business Roles
- Navigation Bar Customizing and Transaction Launcher
- Architecture
- UI Configuration
- Application Enhancement Tool and Easy Enhancement Workbench
- Component Enhancement Concept
- Skin Configuration
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