Praveen

Windows Operating System
â?¢ LAN/WAN technology
â?¢ DNS, DHCP, WLAN
â?¢ Application Support
â?¢ Networking
â?¢ c c++ programming

â?¢ Troubleshoot and resolve application issues escalated from end users.

â?¢ Processed large batches of data on daily and weekly basis.

â?¢ Conducted user regression and other tests on products and components.

â?¢ Opened and documented defect tickets.

â?¢ Participated in daily weekly and bi-monthly status meetings.

â?¢ Worked with Microsoft Exchange and Creating Distribution Lists, Creating Public folders, Creating Mailbox.

â?¢ Provide access to applications such as Sales force, Clarity, CPMS, JIRA, AHCDB (Afterhours Call Database) etc.

â?¢ Troubleshooting various user issues relating to Microsoft Applications such as Outlook.

â?¢ Completed primarily in-home network cabling installations.

â?¢ Tested and activated network cables upon installation and completed troubleshooting.

â?¢ Worked and communicated with customers to achieve desired results.

â?¢ Installed network cabling to multiple rooms for wireless internet capabilities.

â?¢ Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
â?¢ Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
â?¢ Installation & Enrollment of VDB for VPN.
â?¢ Maintaince of computer hardware systems and system assembly.
â?¢ Maintain the assets of pc's and laptops.
â?¢ Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
â?¢ Provided the Remote support & Net meting support using following software Skype, Citrix Applications, SAP Applications.
â?¢ Installation of Antivirus, Patches & Updates from Backend side & frontend both.
â?¢ Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems.
â?¢ Configuring & Managing DNS, DHCP & Active Directory.